About the role
Flyover Las Vegas is seeking a dynamic, results-driven Assistant General Manager (AGM) to partner with the General Manager in leading the overall success of the attraction. This hands-on leader will drive revenue growth, develop high-performing teams, optimize operations, and maintain financial accountability across admissions, retail, photography, and food and beverage. The ideal candidate is a proactive decision-maker and problem-solver who can analyze financial results, coach department leaders, implement technology improvements, and work alongside frontline team members. As a key member of the leadership team, the AGM will execute company initiatives and help position Flyover Las Vegas for long-term success in a competitive tourism and entertainment market.
Location:
- Las Vegas, NV - In office
Compensation:
- $90,000-$95,000USD/annually
- Extended Benefits
What you'll do
- Operational leadership: Oversee day-to-day attraction operations, service delivery, staffing readiness, and execution of established standards; serve as the primary operational leader in the GM’s absence within delegated authority
- Commercial performance: Identify and execute revenue opportunities across admissions, retail, photography, and food and beverage; monitor conversion, average guest spend, and departmental results
- Team development: Recruit, onboard, train, coach, and develop supervisors and guest-facing teams; establish clear expectations, succession plans, and performance accountability
- Guest experience: Maintain an active floor presence, resolve escalated concerns, monitor guest feedback and NPS, and implement measurable service improvements
- Financial management: Partner with the GM on budgets, labor productivity, forecasting, expense controls, variance analysis, and corrective action plans
- Systems and processes: Optimize ticketing, POS, scheduling, reporting, and other operational platforms; improve SOPs, data accuracy, usability, and efficiency
- Safety and compliance: Champion safety training, risk identification, incident response, and adherence to relevant health, safety, labor, and regulatory requirements
- Sales and partnerships: Collaborate with Sales, Marketing, brand ambassador teams, and other stakeholders to strengthen guest acquisition, promotions, and conversion
- Lost Cactus: Support day-to-day bar operations, commercial initiatives, product and service standards, and applicable Nevada regulatory compliance
- Projects and change: Lead assigned initiatives from planning to execution, communicate operational changes clearly, and assess results and opportunities for improvement
- Engagement and retention: Promote a respectful, high-performance culture through employee feedback, development, communication, and consistent follow-through
- Other duties and projects as assigned
Education/Experience
EDUCATION
- CPR/First Aid Certification or willingness to obtain
IDEAL EXPERIENCE
- 5-8 years of progressive leadership experience, preferably in attractions, themed entertainment, hospitality, tourism, or high-volume guest-facing businesses
- Demonstrated success improving revenue, profitability, ancillary sales, and operational performance.
- Experience leading and developing managers and large, diverse frontline teams
- Strong financial and analytical skills, including budgets, labor planning, forecasting, and KPI analysis
- Proficiency with operational technology, including ticketing, POS, scheduling, and reporting platforms; ability to learn new systems quickly
- Strong retail, sales, and guest conversion experience highly valued
- Sound independent judgment, organization, communication, problem-solving, and change-management skills
- Comfortable balancing strategic planning with visible, hands-on operational leadership
Welcoming All Applicants
At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.
We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.
Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.