Assistant General Manager

BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages four hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do.

Job Description

Position: Assistant General Manager

Reports To: General Manager of Hampton Inn & Suites Louisville NorthEast

Collaborates With: Chief Engineer and Executive Housekeeper

POSITION PURPOSE AND OBJECTIVES:

The Assistant General Manager works to support BryantCorp's vision of building better communities through beautiful spaces. The Assistant General Manager assists the hotel General Managers, Executive Housekeeper, and Chief Engineer to accomplish the goals of the company.

An excellent Assistant General Manager will work closely with the management team to ensure that all guests have a 5-star experience from the moment they arrive on the property until the moment they depart at all current and future locations.

The ideal candidate will have an analytical mind, outstanding organizational skills, and an ability to positively connect with the team and customers.

PREFERRED QUALIFICATIONS:

• Previous hospitality experience is required. Previous experience in a similar position is preferred.
• Previous management experience preferred.
• High School diploma or equivalent is preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Ability to read and speak Spanish is preferred, but not required.

PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
• Lead by example.
• Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff.
• Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards.
• Training, monitors, and manages front office staff, resolving any guests' issues, and performs tasks that require your discretion and authority.
• Train and monitor the front office team members.
• Train team members to use the appropriate phrases and greetings when interacting with guests.
• Able to make reasonable and professional decisions.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Offer assistance to the individual needs and requests of all guests.
• Ensure guest needs are responded to in a timely and efficient manner.
• Schedule staff adequately in order to maintain excellent service to guests at all times.
• Ensure staff evaluations are completed in a professional and timely manner.
• Maintain a positive work environment.
• Train Front Office team members as outlined in the Front Office Training Procedures.
• Maintain Front Office department within set budget and payroll guidelines.
• Ensure staff is prepared to be courteous, efficient, and available to always provide excellence to our guests and visitors.
• Work closely with the hotel's management team and communicate effectively.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
• Conduct self in a friendly and attentive manner during all guest encounters.
• Maintain a clean and safe working environment at all times.
• Responsible for working safely and conscientiously. Adhere to all safety policies and procedures.
• Maintain guest confidentiality at all times.
• Assist the General Managers as requested.