Multiple franchise locations in Philadelphia
and Montgomery County
Position
summary
We’re
seeking a hands-on, results-driven Assistant General Manager to oversee the
daily operations and performance of multiple franchise locations. This leader
will develop strong teams, maintain consistent brand and operational standards,
deliver an excellent customer experience, and meet financial and growth goals
across all assigned locations.
Key
responsibilities
- Oversee daily operations across multiple locations and ensure consistent execution of franchise standards, policies, and procedures.
- Assist in the recruitment, training, coaching, and retention
of location managers and team members to build a strong leadership team.
- Monitor sales, labor, inventory, expenses, and other key performance indicators;
create the necessary action plans to improve results.
- Ensure each location delivers excellent customer service and responds promptly to customer concerns.
- Maintain compliance with company, franchise, health and safety, employment, and other applicable requirements.
- Conduct regular site visits, operational reviews, and standards
assessments.
- Support marketing initiatives, local promotions, and sales-growth opportunities.
- Identify operational challenges, resolve escalated issues, and share best practices across locations.
- Prepare accurate reports and communicate performance, staffing needs, risks, and opportunities to ownership.
Qualifications
- Experience managing multiple locations in a franchise, restaurant, retail, hospitality, or comparable business.
- Demonstrated ability to lead managers, develop teams, and improve operational
and financial performance.
- Strong understanding of budgeting, labor planning, inventory control, and performance metrics.
- Excellent communication, problem-solving, organization, and customer-service skills.
- Ability to travel regularly among assigned locations and work varied hours when business needs require.
- Proficiency with point-of-sale, scheduling, inventory, and reporting systems.
Success
measures
Success
in this role will be measured by location-level sales and profitability,
customer satisfaction, staffing and retention, operational consistency,
compliance, and progress toward agreed business goals.