Assistant General Manager

Holiday Inn Express Downtown Omaha – Old Market
2431 Farnam St. | Omaha, NE
Full-Time

Holiday Inn Express Downtown Omaha – Old Market is seeking a dependable, hands-on Assistant General Manager to support daily hotel operations, develop our team, and deliver an excellent guest experience. The ideal candidate leads by example, takes ownership, and holds themselves and others accountable.

Key Responsibilities

• Assist the General Manager with daily hotel operations, including front desk, housekeeping, maintenance, and breakfast service.

• Supervise front desk operations and ensure accurate reservations, billing, cash handling, and shift transitions.

• Work a minimum of 36 hours per week in scheduled front desk shifts to participate directly in the guest experience, build guest relationships, and identify opportunities to improve service.

• Help recruit, train, coach, and develop employees.

• Prepare and adjust schedules to meet business needs while controlling labor costs and preventing unapproved overtime.

• Share responsibility with the General Manager for hotel guest satisfaction scores and all applicable IHG performance metrics, including Guest Love, Enrollment Efficiency, Member Recognition, Reward Nights, and required training.

• Monitor results, communicate expectations, and help implement corrective action plans when performance falls below company or brand standards.

• Help maintain readiness for IHG Quality Audits and ensure deficiencies are corrected promptly. Assistant General Manager performance will be evaluated in part on hotel guest scores, achievement of IHG metrics, and IHG Quality Audit results.

• Address guest concerns promptly and professionally and follow through to resolve recurring service issues.

• Monitor room readiness, inspect guest rooms and public areas, and follow up on maintenance needs.

• Ensure preventive maintenance, required training, and operational tasks are completed and documented.

• Support accurate payroll submissions, employee records, inventory controls, and operational reporting.

• Follow company safety and emergency procedures and promptly report incidents.

• Serve as the manager on duty and lead hotel operations in the General Manager’s absence.

• Work department shifts as needed to maintain coverage and service.

• Report directly to the General Manager and follow through on company priorities.

Qualifications

• Previous hotel supervisory or management experience required.

• IHG or Holiday Inn Express experience strongly preferred.

• Understanding of guest satisfaction scores, brand performance metrics, and quality audit expectations.

• Experience with hotel property management systems, reservations, and guest billing.

• Ability to support scheduling, labor controls, and daily operational reporting.

• Strong leadership, communication, organization, and problem-solving skills.

• Ability to manage competing priorities and follow through on assignments.

• Availability to work evenings, weekends, and holidays and assist with operational emergencies as needed.

• A professional attitude and commitment to guest satisfaction, teamwork, and accountability.

To Apply

Submit your resume for consideration. Please include your relevant hotel leadership experience and availability.

Equal Opportunity Employer.