Assistant General Manager

Holiday Inn Waterpark – Downtown Omaha
1420 Cuming St. | Omaha, NE
Full-Time

Holiday Inn Waterpark – Downtown Omaha is seeking a dependable, hands-on Assistant General Manager to help lead daily hotel operations, support our team, and deliver an excellent guest experience. We are looking for someone who leads by example, takes ownership, and holds themselves and others accountable.

Key Responsibilities

• Assist the General Manager with daily hotel operations across all departments.

• Supervise front desk operations and ensure accurate reservations, billing, cash handling, and shift transitions.

• Support housekeeping, maintenance, food and beverage, and waterpark teams to maintain service, cleanliness, and safety standards.

• Address guest concerns promptly and professionally.

• Help recruit, train, coach, and develop employees.

• Prepare and adjust schedules to meet business needs while controlling labor costs and preventing unapproved overtime.

• Monitor room readiness, inspect hotel areas, and follow up on maintenance needs.

• Ensure required training, safety procedures, and IHG brand standards are followed.

• Support accurate reporting, payroll submissions, inventory controls, and operational documentation.

• Serve as the manager on duty and lead hotel operations in the General Manager’s absence.

• Work department shifts as needed to maintain coverage and service.

Qualifications

• Previous hotel supervisory or management experience required.

• IHG or Holiday Inn experience preferred.

• Experience in a hotel with food and beverage operations, a waterpark, or other family attractions is a plus.

• Strong leadership, communication, organization, and problem-solving skills.

• Experience with hotel property management systems, reservations, and guest billing.

• Ability to manage competing priorities and follow through on assignments.

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

• A professional attitude and commitment to guest satisfaction, teamwork, and accountability.

To Apply

Submit your resume for consideration. Please include your relevant hotel leadership experience and availability.

Equal Opportunity Employer.