Assistant General Manager

Join our hotel leadership team in Hood River as Assistant General Manager. Partner closely with the General Manager to run property-wide operations, elevate guest satisfaction, optimize financial performance, and oversee daily department workflows. This role balances high-level operational strategy with hands-on leadership across guest services, rooms, spa/wellness facilities, events, and food & beverage outlets.

Core Responsibilities

• Direct hotel operations across all guest-facing departments, enforce brand standards, and maintain high scores for cleanliness, safety, and service quality. Monitor guest feedback and online reviews to maintain top property ratings.

• Provide active on-the-floor coaching, continuous constructive feedback, and professional development to build an engaged, high-performing team and cultivate future leaders.

• Ensure seamless execution and quality standards across the hotel spa and wellness amenities (including treatment offerings, soaking pool, and sauna operations). Maintain cleanliness, safety compliance, and proper staffing/scheduling for spa operations.

• Review property P&L statements with the GM, manage labor standards, and prepare operational budgets. Oversee administrative finance tasks including invoice coding, vendor payments, transaction logs, and commission tracking.

• Recruit, mentor, and evaluate staff across hotel departments. Design cross-trained labor schedules based on hotel occupancy and guest traffic to control costs effectively.

• Support hotel sales initiatives to drive occupancy and Average Daily Rate (ADR). Coach teams to upsell rooms, packages, spa treatments, and amenities, while participating in local community outreach.

• Direct standard operating procedures, food safety, inventory par levels, and purchasing across hotel food and beverage venues. Collaborate on event execution, menu updates, and vendor contract negotiations.

Qualifications & Experience

• 3-5 years of hotel or hospitality management experience. Must have 4–5 years of experience in operational ordering and team leadership.

• Track record of driving team performance, financial accountability (P&L, budgets, inventory), and detail-oriented operational execution.

• High school diploma/GED preferred. Proficient in business software (spreadsheets, word processing, email) and operational math (ratios, percentages, budgeting calculations). Strong written and verbal communication skills.

• Spanish-speaking a plus

Physical Requirements

• Must be able to stand and walk for extended periods across all hotel grounds, guest rooms, spa areas, food outlets, and event spaces throughout entire shifts.

• Frequently required to stand, walk, reach with hands and arms (including above head), stoop, kneel, crouch, handle items, and inspect property spaces.

• Must regularly handle operational tools and occasionally lift or move up to 50 pounds. Requires close-range and distance vision, color vision, and the ability to adjust focus to maintain property appearance and quality controls.