Assistant General Manager

Bon Appetit

Salary: 80,000-92,000

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Assistant General Manager serves as a key member of the senior leadership team for a dynamic campus dining program, partnering with the General Manager to oversee all aspects of dining, retail, concessions, and catering operations. This role helps lead a complex, high-volume food service environment generating approximately $5 million in annual revenue across multiple outlets while serving nearly 3,000 meals daily. The Assistant General Manager is responsible for driving operational excellence, financial performance, guest satisfaction, and team development while ensuring a safe, inclusive, and service-focused culture throughout the operation.

Responsibilities

• Partner with the General Manager to oversee all dining operations, including three retail outlets, concessions, and catering services, ensuring exceptional guest experiences and operational excellence.
• Provide daily leadership and direction for supervisors and frontline team members, fostering a culture of accountability, engagement, and continuous improvement.
• Recruit, hire, train, coach, and develop team members to build and sustain a high-performing organization.
• Direct labor management initiatives including staffing, scheduling, performance management, employee development, and succession planning.
• Support full P&L accountability, including budgeting, forecasting, labor management, food cost controls, purchasing, inventory management, and financial reporting.
• Analyze operational and financial performance metrics to identify opportunities, improve efficiencies, and achieve business objectives.
• Ensure compliance with all company, client, local, state, and federal regulations regarding food safety, sanitation, workplace safety, and quality assurance.
• Maintain expertise in HACCP standards, food handling practices, and health department regulations while promoting a culture of safety throughout the operation.
• Partner with culinary leadership to optimize menu execution, product quality, merchandising strategies, and overall guest satisfaction.
• Assist with oversight and execution of campus catering events and support the Catering Manager in delivering successful events and hospitality experiences.
• Build and maintain strong relationships with university stakeholders, students, faculty, staff, and guests while serving as a visible and engaged operational leader.
• Conduct routine operational reviews, facility inspections, and audits to maintain high standards of cleanliness, safety, and service.
• Lead special projects, process improvements, and strategic initiatives that enhance the overall dining experience and operational performance.
• Serve as the lead operational decision-maker in the absence of the General Manager.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or a related field preferred; equivalent professional experience considered.
• Five or more years of progressive leadership experience within higher education dining, hospitality, contract food service, or high-volume multi-unit operations.
• Demonstrated success managing complex food service operations with responsibility for financial performance, labor management, purchasing, and inventory controls.
• Experience supporting a business with annual revenues of $4 million or greater preferred.
• Proven ability to lead large teams, including management and development of supervisors and frontline employees.
• Strong financial acumen with experience managing budgets, forecasts, flash reports, labor targets, and operating expenses.
• Knowledge of food safety regulations, HACCP principles, sanitation standards, and regulatory compliance requirements.
• Experience supporting retail dining, residential dining, catering, and concessions operations preferred.
• Strong client relationship management, communication, presentation, and interpersonal skills.
• Excellent organizational, analytical, problem-solving, and conflict-resolution skills.
• Ability to thrive in a fast-paced, seven-day-per-week operation while effectively prioritizing competing demands.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• ServSafe Manager Certification or equivalent food safety certification preferred.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1588159

Bon Appetit

BRYAN GONI