Job Description
Midtown Athletic Clubs is seeking an Assistant General Manager at the Rochester location (200 E Highland Dr, Rochester, NY 14610).
Learn more about our beautiful club here: Midtown Rochester, NY | Fitness Club & Gym
The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities
Team Development
- Foster core values
- Hiring/onboarding
- Creating a culture of accountability
- Professional development of team
- Recognition
- Career pathway
- Performance management
- Host weekly Tactical meetings
Set the table for the member experience
- Real time coaching/role modeling
- Modeling core values
- Daily walks / club eyes
- Labor efficiency
- Surprise & Delights
- Front lines set up for success
- Memorable Moments training
Act as an extension of the General Manager
- Member issues / behavior
- Associate / ER issues
- Trainings
- Creating a culture of accountability
- Assigned champion (roles vary by club)
Accountability
- Pulse Survey
- Associate turnover
- Internal promotions
- Performance metrics/training comp
- Friendliness
- Cleanliness
- Interactions / Engagement metrics
- Consolidated financial performance
Desired Skills
- Talent Development
- Team Accountability
- Hospitality Service
- Labor Optimization
- Difficult Conversation Management
- Profit and Loss (P&L) Management
- Staff Meetings
- Data Analysis
- Team Coaching
- Time Management
- Financial Acumen
Salary range: $100,000-$120,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
Numbers & Facts
| Location | Rochester, New York |
| Industry | Entertainment Venues and Theaters |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1969 |
| Website | midtown.com/locations/rochester |
About Company
Midtown began as a single tennis club in Chicago and has grown to become a leader in the upscale tennis and fitness club industry. We are comprised of 8 magnificently appointed clubs throughout the U.S. and Canada, combining health and wellness with community and personal attention in an environment designed to build memories as much as it does muscles.
Tennis is in Midtown’s DNA. We’ve been the country’s premier tennis club since 1970 and our clubs continue to offer world-class indoor and outdoor tennis courts and instruction.
Midtown is family-owned and, as such, our commitment to being the world’s finest clubs isn’t just something we say. It’s something we live around the clock.