Assistant General manager

JOB DISCRIPTION: GUEST RELATIONS:- Be readily available/approachable for all guests.- Ensure that departments achieve or exceed guest's service expectations.- Take proactive approaches when dealing with guest concerns.- Extend professionalism and courtesy to guests at all times.- Become involved in community and/or government affairs. ASSOCIATE TEAM:- Be in proper business professional attire, including name tag, earpiece and radio.- Attitude must be conducive to team growth, hospitality and a serving environment.- Communicate all goals and results with associates.- Promote teamwork and associate morale.- Lead by example demonstrating self-confidence, energy and enthusiasm.- Motivate and encourage staff to solve guest and associate related concerns.- Communicate career opportunities to team leaders and associates.- Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.- Assist team leaders in meeting and exceeding goals.- Promote empowerment by recognizing team members that make decisions.- Develop cross-training opportunities throughout the hotel.- Post positive reviews for staff to read. FINANCIAL:- Look at Night Audit Report daily for discrepancies.- Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.- Comply with all corporate accounting procedures.- Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.- Develop and communicate selling strategies, using reports and other forecasting tools.- Review these weekly with the Manager.  SALES AND MARKETING:- Continually solicit new business for the hotel.- Monitor group block and direct bill processes.- Networking during breakfast and social hours to assist sales in uncovering new business leads.- Ensure that all associates are communicating property to understand hotel selling strategies.- Stay current on local market conditions and competitive set.- Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.- Maintain rapport with competitor hotels, lead sources, clients, and the local community.- Review period end reports.-Help develop annual sales and marketing budget. OPERATIONS:- Perform hands-on duties as needed to deliver guest services.- Provide a safe working environment.- Responsible for accident prevention programs.- Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.- Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.- Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.- Ensure cross-training of associates.- Must be willing to participate in service/hospitality training and education.- Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality. ADMINISTRATIVE:- Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.- Interview and select potential new hires.- Promote both Guarantee of Fair Treatment and Open Door policies.- Use constructive coaching and counseling when addressing associates concerns.- Maintain current licenses and permits as prescribed by local, state and federal agencies.- Have working knowledge of all corporate brands manuals.- Scheduling of management team includes coverage of weekend and evening hours.- Pursue additional personal development.- Carry out all reasonable requests of which you are capable of performing.- With input from the team supervisors, conduct reviews in a timely fashion. Additional Responsibilities:- Any other duties assigned by Supervisor 

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