Assistant General Manager The Travis Luxury Lease-Up

GENESIS RESIDENTIAL LLC

Austin, TX
30 days ago

Full-time

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Skills

Accountingunmatched
Administrative Skillsunmatched
Billingunmatched
Budgetingunmatched
CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
Coachingunmatched
Collection Agencyunmatched
Communication Systemsunmatched
Computer Skillsunmatched
Conflict Resolutionunmatched
Corporate Policiesunmatched
Cost Controlunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Driver's Licenseunmatched
Emergency Responseunmatched
Establish Prioritiesunmatched
Expense Managementunmatched
Financial Administrationunmatched
Financial Analysisunmatched
Financial Managementunmatched
Financial Operationsunmatched
Financial Reportingunmatched
Follow Throughunmatched
Forecastingunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Home Inspectionsunmatched
Housekeeping/Cleaningunmatched
Insuranceunmatched
Internal Auditunmatched
Leadershipunmatched
Leasingunmatched
Legalunmatched
Lift/Move 25 Poundsunmatched
Maintain Complianceunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Office Equipmentunmatched
Online Marketingunmatched
Operational Supportunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
People Managementunmatched
Performance Analysisunmatched
Physical Demandsunmatched
Policy Implementationunmatched
Pricingunmatched
Privacy Regulationsunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Professional Servicesunmatched
Property Maintenanceunmatched
Property Managementunmatched
Quality Metricsunmatched
Reconciliationunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Rentalsunmatched
Resident Retentionunmatched
Sales Managementunmatched
Service Deliveryunmatched
Team Playerunmatched
Training/Teachingunmatched
Vendor/Supplier Evaluationunmatched
Vision Planunmatched

Description

Benefits:

Dental insurance
Health insurance
Paid time off
Bonus based on performance
Competitive salary

Assistant General Manager – The Travis (Austin, TX)

Genesis Residential

About The Travis

The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

Position Summary

The Assistant General Manager supports the General Manager in overseeing the daily operations, financial performance, resident experience, and administrative functions of The Travis.

This position plays a key leadership role in maintaining operational standards, supporting the onsite team, and delivering personalized service consistent with a premier luxury high-rise community. The ideal candidate combines strong financial and operational knowledge with exceptional communication, attention to detail, and a hospitality-focused approach.

Key Responsibilities

Community Operations & Leadership

Support the General Manager in overseeing daily community operations
Assist with implementing policies, procedures, and service standards
Provide guidance, training, and support to the onsite team
Assume responsibility for community operations in the General Manager’s absence
Conduct regular inspections of apartment homes, amenities, common areas, and leasing spaces
Coordinate with maintenance, leasing, concierge, housekeeping, and vendor teams to address operational priorities
Monitor vendor performance and support property projects and improvements
Participate in manager-on-duty and emergency response responsibilities as needed
Maintain a professional, organized, and service-oriented office environment

Financial Management & Reporting

Support rent collection, account reconciliation, invoice processing, and resident account management
Review resident ledgers and address outstanding balances, returned payments, late fees, and account discrepancies
Manage delinquency efforts professionally and in compliance with applicable requirements
Prepare resident notices, payment reminders, and related account correspondence
Assist with monthly reporting, financial closeout, accruals, variance research, and reconciliations
Review invoices for accuracy, documentation, coding, and approval
Assist with budgeting, forecasting, expense management, and cost-control initiatives
Prepare weekly and monthly reports related to occupancy, leasing, renewals, collections, delinquency, and property performance
Support ownership reporting and identify opportunities to improve revenue or control expenses

Resident Experience & Retention

Build strong resident relationships through responsive, personalized, and professional service
Maintain a polished appearance and professional demeanor that reflects the standards of a premier luxury high-rise
Create a sense of distinction while maintaining a warm, approachable, and welcoming community environment
Address resident concerns promptly and follow through to resolution
Handle sensitive matters with professionalism, discretion, and sound judgment
Support resident retention, renewal outreach, and engagement strategies
Coordinate with onsite teams to ensure resident requests are completed within established standards
Assist with resident events, lifestyle programming, and community engagement initiatives
Monitor resident feedback and recurring concerns to identify opportunities for improvement
Support concierge and hospitality-focused services that elevate the resident experience

Leasing, Marketing & Revenue

Support the leasing team in achieving occupancy, revenue, and lease-up goals
Maintain knowledge of pricing, availability, concessions, lease terms, and competitive market conditions
Review applications, screening results, lease documents, renewals, transfers, and move-in files for accuracy
Conduct apartment and community tours as needed
Monitor leasing traffic, follow-up practices, application progress, and conversion activity
Support leasing, outreach, marketing, and resident referral initiatives
Assist with renewal strategies and monitor upcoming lease expirations
Ensure online listings, marketing materials, and community information remain accurate
Stay informed of competitor pricing, concessions, occupancy, and market activity

Move-In & Move-Out Management

Coordinate move-in and move-out procedures to provide an organized and seamless experience
Confirm required lease documents, payments, insurance, utilities, and supporting information are complete
Conduct or coordinate pre-move-in inspections to ensure apartment homes meet quality standards
Communicate move-in details and coordinate with leasing, maintenance, concierge, and other onsite teams
Inspect apartment homes after move-out and document damages, repairs, and applicable charges
Assist with preparing accurate final account statements within required timelines
Monitor make-ready progress and communicate apartment readiness priorities

Compliance & Administration

Maintain accurate resident, leasing, financial, vendor, and operational records
Protect confidential resident, employee, and company information
Ensure compliance with Fair Housing laws, landlord-tenant requirements, privacy laws, lease provisions, and company policies
Monitor resident files for required documentation, signatures, insurance coverage, and compliance items
Assist with legal notices, eviction documentation, and communication with attorneys or collection agencies when necessary
Support internal audits, ownership visits, property inspections, and compliance reviews
Maintain proficiency in property management, accounting, leasing, and resident communication systems
Complete additional duties and special projects as assigned by the General Manager

Qualifications

3–5+ years of experience in multifamily property management, preferably within a luxury, high-rise, or Class A community
Previous experience as an Assistant Community Manager, Assistant General Manager, Property Manager, or similar onsite leadership role preferred
Strong understanding of property operations, leasing, collections, resident relations, and financial administration
Experience with delinquency, resident accounts, invoices, renewals, move-ins, move-outs, and lease documentation
Working knowledge of Fair Housing laws, landlord-tenant requirements, and multifamily housing regulations
Experience with RealPage OneSite property management platform preferred
Proficiency with Microsoft Office, including Outlook, Excel, and Word
High school diploma or equivalent required
Associate’s or bachelor’s degree in business, hospitality, property management, or a related field preferred
CAM, NALP, CAPS, or other industry certification preferred
Valid driver’s license required

Skills & Attributes

Strong financial, analytical, organizational, and problem-solving abilities
High attention to detail and ownership mindset
Ability to prioritize multiple responsibilities in a fast-paced environment
Professional communication, customer service, and conflict-resolution skills
Ability to handle confidential matters with discretion
Polished and professional demeanor appropriate for a luxury high-rise environment
Ability to lead, coach, and hold team members accountable
Team-oriented with a proactive and solutions-driven approach
Sound judgment and the ability to make informed decisions independently
Comfortable working a flexible schedule as needed, including occasional evenings, weekends, holidays, and emergencies
Strong computer proficiency and familiarity with standard office equipment

Physical Requirements

Ability to regularly walk and inspect apartment homes, amenity areas, parking areas, and all other areas of a high-rise community
Ability to stand, sit, bend, climb stairs, and move throughout the property for extended periods
Ability to lift and carry up to 25 lbs independently
Comfortable working indoors and outdoors in varying weather conditions
Ability to use a computer, telephone, and standard office equipment for extended periods

What We Offer

Competitive compensation based on experience
Performance-based bonus opportunities
Medical, dental and vision insurance
Paid time off and holidays

Equal Opportunity Employer

Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.

Employment with Genesis Residential is contingent upon successful completion of a background check and drug screening, in accordance with all applicable local, state, and federal regulations. A valid driver’s license is required.

Numbers & Facts

Location	Austin, TX
Job Type	Full-time

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