Assistant General Manager

Wen Choo Choo Wendy's Restaurants

Position Summary

At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional guest experiences. As an Assistant General Manager (AGM), you are a key leader within the restaurant, partnering closely with the General Manager to oversee daily operations, develop team members, and drive business results.

The Assistant General Manager plays a critical role in ensuring operational excellence, maintaining brand standards, delivering outstanding customer service, and developing future leaders. This position is ideal for experienced restaurant managers who are passionate about leadership, team development, and business success.

Essential Responsibilities

Restaurant Leadership

• Partner with the General Manager to oversee all aspects of restaurant operations.
• Lead by example and model Wendy's values, culture, and operational standards.
• Create and maintain a positive, productive, and customer-focused work environment.
• Ensure operational goals and performance expectations are consistently achieved.
• Provide leadership and direction to managers, supervisors, and team members.

Team Development

• Recruit, hire, train, coach, and develop restaurant employees and managers.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Provide ongoing feedback and performance coaching to team members.
• Develop future leaders through mentoring, training, and career development initiatives.
• Assist with staffing, scheduling, and workforce planning.

Guest Experience

• Ensure exceptional customer service is delivered on every shift.
• Build a guest-focused culture centered on fast, friendly, and accurate service.
• Monitor customer satisfaction and implement improvements when necessary.
• Resolve guest concerns promptly and professionally.

Financial & Business Management

• Help drive restaurant sales, profitability, and overall financial performance.
• Monitor labor costs, food costs, inventory, and controllable expenses.
• Analyze key performance indicators and implement action plans to achieve goals.
• Support local marketing initiatives and community engagement activities.
• Ensure proper cash handling, financial controls, and accountability procedures are followed.

Food Safety & Quality

• Ensure all food products meet Wendy's quality, freshness, and presentation standards.
• Maintain compliance with all food safety, sanitation, and health department regulations.
• Monitor food preparation procedures, product holding times, and operational execution.
• Promote a culture of safety and operational excellence.

Operations & Facility Management

• Ensure the restaurant operates efficiently and meets all company standards.
• Oversee inventory management, ordering, receiving, and product rotation procedures.
• Maintain restaurant equipment and coordinate facility maintenance needs.
• Ensure the restaurant remains clean, safe, and welcoming for guests and employees.
• Enforce all company policies, procedures, and safety standards.

Qualifications

Required

• Previous restaurant management experience required.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and interpersonal skills.
• Proven ability to motivate, develop, and retain employees.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of operational and financial restaurant performance metrics.
• Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and extended shifts as business needs require.
• Must possess all documents and permits required by federal, state, and local laws.

Preferred

• Quick-service restaurant (QSR) or fast-food management experience.
• Food Safety Certification or ServSafe Certification.
• Experience with scheduling, labor management, inventory control, and profit-and-loss accountability.
• Experience leading and developing management-level employees.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely operate restaurant equipment.
• Ability to work near grills, fryers, refrigeration equipment, and other kitchen equipment.
• Ability to effectively manage multiple priorities during high-volume business periods.

Work Environment

Assistant General Managers work in a fast-paced restaurant environment requiring frequent interaction with guests, employees, vendors, and company leadership. This position requires schedule flexibility and may include mornings, evenings, weekends, holidays, and extended shifts based on operational needs.

Benefits

Eligible managers may receive:

• Competitive compensation package
• Medical, dental, and vision insurance coverage
• Paid structured management training program
• Paid vacation and sick leave
• Weekly pay via direct deposit
• 401(k) retirement savings plan with company match
• Retention bonus opportunities
• Leadership development and advanced management training
• Performance-based advancement opportunities
• Career growth opportunities within Wendy's and Wen Choo Choo Restaurants

Equal Employment Opportunity

Wen Choo Choo is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.

Why Join Wendy's?

At Wendy's, leadership is about building people, delivering results, and creating exceptional experiences for guests. As an Assistant General Manager, you'll have the opportunity to influence restaurant performance, mentor future leaders, and help shape the success of your team and community.

We provide the tools, training, and support needed to help you advance your career while making a meaningful impact within our organization.

Join the Wen Choo Choo Wendy's team as an Assistant General Manager and take the next step toward leading a successful restaurant operation.

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.

Benefits

Bonus pay, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Paid training, Other

Job Type

Full time

Schedule

10 hour shift