Assistant General Manager – Upscale

Key Responsibilities

• Floor Leadership: Serve as a visible, composed floor presence during service, coaching, supporting, and guiding the front-of-house team in real time.   
• Service Excellence: Partner with the General Manager to uphold and elevate refined hospitality standards, proactive guest engagement, and seamless service recovery.   
• Staff Education: Lead impactful pre-shift lineups and ongoing training programs focused on Italian cuisine, wine knowledge, table service standards, and allergen awareness.
• Cross-Department Collaboration: Ensure clear, proactive communication across dining room staff, kitchen leadership, private events, and executive management.   
• Operational Oversight: Assist with day-to-day administrative duties, financial oversight, labor management, and scheduling.   
• Culture & Team Development: Participate in weekly leadership meetings and help cultivate an accountable, positive, and inclusive workplace culture.