Assistant Maintenance Manager

Job Summary:

Under the direction of the Maintenance Manager, the Assistant Maintenance Manager at Reserves at Tidewater in Norfolk is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Duties and Responsibilities:

Maintenance Services

• Direct and oversee all aspects of maintenance of the community.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
• Maintain accurate records for all services, including work orders and contracts completed.
• Walk the property daily to uphold curb appeal and monitor safety issue.
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations.
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community.
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies.
• Communicate and advise Property Manager on recommendations for capital improvements and maintenance requirements for annual budget.
• Coordinate all contracted services, solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Notify Property Managers with solutions for any safety or liability concerns as well as preventative maintenance needs.
• Conduct and document weekly safety meetings including procedures, training, safety equipment and MSDA and use of equipment.
• Perform other duties as required.

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy.
• Ensure excellent customer service with a courteous and professional attitude toward all customers and team members.
• Audit key tracking system daily and weekly.
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.

Personnel Development

• Support and assist the Regional Service Director and Property Manager with a new hire selections.
• Train, coach, and mentor team members, ensuring appropriate training is received.
• Create a team environment: hold weekly team meetings; manage by goals, open communication.
• Generate work and on-call schedule for service employees.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy and provide recommendations for compensation adjustments, promotions, and terminations.

Requirements:

• High school diploma or equivalent
• CFC Certification Universal
• Valid Driver’s License
• 4+ years maintenance and repair experience for apartment communities
• 2+ years supervisory experience
• Strong computer skills and proficiency in Microsoft Office
• Excellent English communication skills, both verbal and written
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders, and perform other general physical activities such as bending, kneeling, pushing
• Adequate knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service Director
• Make ready board management experience
• Experience in work order management and inventory control
• Must be available 24/7 for emergencies

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