Assistant Manager (AGM)

Department: Hotel Operations
Reports To: General Manager
Position Type: Full-Time
Location: Red Roof Inn PLUS+

Position Summary

The Assistant General Manager (AGM) is responsible for assisting the General Manager with the overall daily operations of the hotel to ensure operational efficiency, guest satisfaction, employee performance, financial accountability, and compliance with Red Roof brand standards.

The AGM works hand in hand with the General Manager to oversee all hotel departments, support the implementation of operational procedures, monitor property performance, and ensure that the hotel maintains a safe, clean, and welcoming environment for guests and employees. This position serves as a key member of the management team and acts as a leader and decision-maker in the General Manager's absence.

The ideal candidate is organized, dependable, detail-oriented, and capable of balancing administrative responsibilities with hands-on hotel operations. The AGM must demonstrate strong leadership, communication, and problem-solving skills while working collaboratively with the General Manager to achieve the property's operational and financial goals.

Essential Duties and Responsibilities

 General Hotel Operations

• Work closely with the General Manager to oversee the daily operations of the hotel.

• Assist in ensuring that all departments operate efficiently and follow established policies and procedures.

• Monitor daily operations, identify areas requiring improvement, and implement corrective actions in coordination with the General Manager.

• Conduct routine property inspections to ensure cleanliness, maintenance, safety, and compliance with Red Roof brand standards.

• Assist with coordinating departmental activities and ensuring that operational issues are addressed promptly.

• Assume management responsibilities in the General Manager's absence, within assigned authority.

• Maintain open communication with management and staff to ensure the smooth operation of the property.

  
  

  Vendor and Property Coordination

  • Assist the General Manager with communicating with contractors, service providers, and outside vendors.

  • Obtain and organize vendor proposals, estimates, invoices, and supporting documentation as assigned.

  • Monitor pending repairs, service requests, and vendor follow-ups.

  • Assist with coordinating inspections, maintenance appointments, and property improvement projects.

  • Ensure vendor work is documented and reported to the General Manager.

  • Help maintain professional relationships with vendors, business partners, and local representatives.

  
  

  Financial and Administrative Responsibilities

  • Work with the General Manager to monitor the hotel's financial and operational performance.

  • Review daily reports, occupancy, room revenue, average daily rate (ADR), and revenue per available room (RevPAR).

  • Assist with reviewing payroll, labor costs, overtime, supply expenses, and departmental spending.

  • Monitor invoices, purchase orders, vendor statements, and expense documentation as assigned.

  • Assist with inventory control and ensure supplies are used responsibly.

  • Review cash handling, deposits, refunds, billing adjustments, and payment discrepancies.

  • Assist with preparing reports, maintaining records, and organizing operational documentation.

  • Identify opportunities to reduce unnecessary expenses while maintaining guest satisfaction and brand standards.

  • Maintain confidentiality regarding financial records, employee information, and business operations.

    
    

     Safety, Security, and Compliance

    • Ensure employees follow hotel safety procedures, emergency response protocols, and applicable company policies.

    • Assist the General Manager with incident reports, guest injuries, employee injuries, property damage, and other unusual occurrences.

    • Ensure appropriate documentation is completed and submitted to management when incidents occur.

    • Monitor compliance with fire safety requirements, emergency exits, security procedures, and applicable health and safety regulations.

    • Coordinate with the General Manager regarding inspections, permits, licenses, vendor compliance, and required certifications.

    • Follow up on safety concerns and ensure corrective actions are documented.

    • Protect guest privacy, confidential records, hotel property, and company assets.

      
      

      Qualifications and Requirements

      • High school diploma or GED required.

      • Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

      • Previous hotel supervisory or management experience required or strongly preferred.

      • Knowledge of hotel operations, Front Desk procedures, housekeeping, guest relations, and basic financial reporting.

      • Experience with hotel property management systems (PMS), reservation systems, and Microsoft Office applications preferred.

      • Ability to review reports, maintain accurate records, and handle confidential information.

      • Strong written and verbal communication skills.

      • Ability to organize multiple responsibilities and meet deadlines in a fast-paced environment.

      • Availability to work flexible hours, including weekends and holidays, as operational needs require.