Job Title:
Assistant Manager, Bookstore
Job Summary:
The Assistant Manager supports the Bookstore Manager in driving sales, delivering exceptional customer experiences, and overseeing the daily operations of the store. This role plays a key leadership position on the sales floor; helping supervise store associates, maintain operational standards, and ensure the store meets its performance goals. The ideal candidate is hands-on, customer-focused, and comfortable balancing Sales, Team Leadership, and Operational responsibilities in a fast-paced retail environment.
Full Job Description:
Essential Duties and Responsibilities
Operational Management
- Assist with Daily opening and closing procedures.
- Supports inventory management (receiving, stocking, and inventory accuracy) in conjunction with the Purchasing and Ancillary Services Department.
- Ensure adherence to company policies, safety standards and operational procedures.
- Maintain an organized, clean, and visually appealing store environment that promotes a positive customer experience.
Sales and Customer Experience
- Actively contribute to achieving and exceeding sales goals through exceptional customer service.
- Support Visual Merchandising standards to ensure the store is clean, organized and inviting.
- Lead by example on the sales floor, engaging customers and promoting store products.
- Address customer questions or concerns and resolve issues professionally.
- Implement effective loss prevention procedures in accordance with USF policies.
Team Leadership and Management
- Provide on-the-job- training and feedback to improve team performance.
- Support the Bookstore Manager in supervising, coaching, and motivating store associates.
- Serve as a key holder and manager-on-duty when scheduled.
- Create work schedules and assign duties to ensure appropriate coverage during peak operational periods.
- Ensure that labor hours are managed effectively.
- Provide leadership that fosters teamwork, accountability, and professional growth among staff members.
Marketing and Event Management
- Assist with promotions, special events, and product launches.
- Assist the Bookstore Manager with the store's quarterly book club meetings.
- Assist with the store's marketing efforts, including digital and social media presence, to increase engagement and sales.
- Ensure that all marketing activities comply with university branding guidelines and licensing agreements.
Qualifications and General Requirements
- Minimum of 2-3 years of retail experience, preferably in a supervisory or key-holder role.
- Strong customer service and sales skill.
- Proven ability to lead by example and work effectively with a team.
- Ability to multi-task, prioritize, and problem-solve in a busy retail environment.
- Experience with point-of-sale (POS) systems.
- Ability to work flexible hours, including evenings and weekends.
- Perform other duties as assigned from time to time by the Bookstore Manager.
Physical Requirements
- Ability to lift and carry up to 30 pounds.
- Ability to stand and walk for extended periods.
- Ability to perform repetitive tasks associated with retail operations.
Compensation
Compensation is commensurate with experience and qualifications.
Full-Time/Part-Time:
Part time
Pay Rate:
Hourly
Salary Range :
$25.00-$35.00/hr; commensurate by experience.