Assistant Manager, Customer Service

Assistant Manager, Customer Service

Job Type Location Salary Range Full-Time | On-Site Alexandria, VA $65,500 - $85,000 annually

Job Summary

The Assistant Manager, Customer Service leads the Customer Service team day to day, ensuring domestic shipments reach customers on time and that customers always know where their freight stands. Working closely with Domestic Operations, this role keeps shipments moving by quoting and tracking freight, communicating transit delays promptly, and following issues through to resolution. This position also monitors team performance and manages office functions, supporting the department's goal of delivering responsive, dependable service that customers can count on.

Key Responsibilities

In this position, the Assistant Manager, Customer Service is responsible for:

Shipment management

• Assist clients with quoting, planning, and tracking shipments by phone and email.

• Enter waybills and quotes accurately in the transportation management system (SAP TM).

Customer and cross-department communication

• Answer general customer inquiries by phone and email.

• Work with domestic and international operations to communicate customer needs.

• Stay current on issues and transit delays and relay them to customers promptly.

• Flag issues that need customer assistance and follow them through to resolution.

Inbox and team leadership

• Manage the group email inbox so every request is addressed on time and in order of urgency.

• Lead the Customer Service team day to day and monitor team performance.

• Bring findings to the department and offer solutions and support in team meetings.

Reporting

• Prepare customer reports: weekly and monthly shipment activity, on-time performance, and others as needed.

Office management

• Manage office supplies and arrange maintenance calls as needed.

• Process expense reports and approve vendor invoices.

Other

• Assist with special projects and other departments as needed.

• Perform other duties as assigned.

Qualifications & Skills

Required

• Minimum 5 years of freight forwarding experience.

• Excellent general computer skills; proficiency in Microsoft Word, Outlook, and Excel.

• Strong organizational and management skills.

• Superior attention to detail.

• Excellent oral and written communication skills, including the ability to work well with customers and colleagues of various backgrounds and cultures.

• Strong-problem solving skills and the ability to stay calm under pressure.

• Dependability and professionalism.

Preferred

• 2-5 years prior customer service and logistics experience.

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, or a related field.

• Experience with SAP TM (freight-specific).

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15-25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Compensation

Base Pay Range: $65,500 - $85,000 annually

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Additional Compensation: This position is eligible for a quarterly station bonus.

Benefits

Featured Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents

• Health Savings Account + Employer Contributions

• Flexible Spending Account options for Medical and/or Dependent Care

• Company provided Life Insurance, Short-term and Long-term Disability Insurance

• 401(k) Retirement Savings Plan + Employer Match

• Paid Time Off for Vacation, Sick, and Company Observed Holidays

About Radiant

At Radiant, we're the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.

Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.

Join Radiant and you'll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.

Equal Opportunity

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.