Assistant Manager, Facilities Services

Job Overview

Under the general direction of the Airport Facilities Maintenance Manager, helps develop specifications, coordinates and monitors facilities contract activities for the Board and serves in a liaison capacity between Energy, Transportation & Asset Management (ETAM) and other departments involved in the facilities contract development, approval and execution process.  Maintains regular communications with contractors, tenants, quality control technicians, contract administrators and other key Airport personnel to ensure facilities are maintained in compliance with contract specifications.  

What you will be doing

• This role is a people leader role which requires a consistent physical on-site presence to effectively coach teams, build the culture, and ensure strong cross-functional alignment.  Physical on-site presence at the DFW Airport is required.
• Helps develop contract technical specifications; coordinates and monitors contract activities; modifies and monitors contract processing procedures and activities; reviews contract requests and proposals.
• Serves in a liaison capacity between ETAM and other departments involved in contract development, approval and execution.
• Conducts analyses to determine existing contract preparation, processing and approval procedures.
• Meets with departmental representatives to determine necessary technical provisions to be included in contract specifications.
• Establishes contract performance benchmarks; evaluates contractor’s performance against contract standards.
• Conducts periodic inspections of facilities to review work in progress.
• Coordinates interpretation of contract provisions with Contract Administrator to resolve disputes and answer inquiries.
• Evaluates the implementation and effectiveness of Contractor’s quality or inspection system.
• Investigates customer complaints and provides solutions.
• Coordinates activities with Quality Control Technicians (QCT’s) and contractors; establishes priorities and adjusts schedules to meet regular and emergency demands.
• Evaluates employees, files timely performance reports and may recommend disciplinary measures including suspension, demotion, and dismissal.
• Ensures environmental aspects and impacts, within the span of control of your position, are identified and timely, communicate applicable personnel and operational changes to Environmental Affairs.
• Evaluates environmental performance.  Provides employee feedback regarding needed performance improvements and acknowledge employees whose environmentally related performance is exemplary.

What you need

• Associates’ degree in a business or engineering related field  or successful completion of a recognized apprenticeship or trade school as an electrician, industrial plant operator, HVAC mechanic, facility technician or custodian.  Specific experience requirements will vary depending on position vacancy.
• Three (3) years experience working in or supervising facility maintenance or custodial services, depending on specific position vacancy:
• Electrical/Electronics Services Coordinator position prefers experience in repair and maintenance of electrical/electronic systems including but not limited to normal electrical trade and Automated Access Control Systems (AACS), Fire Alarm, Closed Circuit Television (CCTV), and Communications systems and associated equipment.
• Mechanical Services Coordinator position prefers experience in repair and maintenance of mechanical, electrical, HVAC, security and structural systems and equipment.
• Custodial Services Coordinator prefers experience in performing custodial services in multiple high use facilities
• Any equivalent combination of education and/or experience to equal one (1) year of work experience for one (1) year of education may be substituted for the above.
• Possession of a valid Class C driver’s license.

Required knowledge, skills and abilities

• Knowledge of quality assurance/control methods, principles and practices, including statistical analysis and sampling techniques.
• Knowledge of inspection and performance measures.
• Knowledge of estimating practices.
• Skills in interpreting requirements and accurately communicating quality requirements to Contractor officials.
• Skill and ability to communicate clearly, in written and spoken business English.
• Skill in developing, analyzing and evaluating facts relative to unsatisfactory Contractor performance.
• Ability to review Contractor’s operations and processes for compliance with quality procedures.
• Ability to read and interpret plans and specifications.
• Ability to analyze and develop recommendations concerning contract provisions and requirements to achieve departmental objectives.
• Ability to present ideas effectively, both orally and in writing.
• Ability to establish and maintain project guidelines, schedules and work records.
• Ability to analyze facts, arrive at logical conclusions and prepare detailed reports.
• Ability to make decisions in accordance with rules, regulations and ordinances governing the organizational unit to which assigned.
• Ability to understand and follow complex oral and written instructions.
• Ability to read, interpret and work from blueprints, schematics and drawings.
• Ability to coordinate, schedule and inspect contractors and to evaluate their performance.
• Ability to maintain work records and to analyze and evaluate records for planning and budgeting.
• Ability to maintain and establish effective working relationships at all levels, both within and outside of the organization.
• Ability to pass a medical examination.

Special requirements

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

Desired

• Bachelors’ degree in a business related field or an engineering related field. 
• Three (3) years supervisory experience.

Effort

• Works in a combined office, industrial and field environment, and on site at locations throughout the Airport where contracted services are performed.
• Works outdoors in inclement weather and in environments containing dust, fumes, and noise on a limited basis.  Work environment may subject the incumbent to temperatures lower than 350 and in excess of 1100.
• Uses keyboard devices and computer monitors.
• Performs mathematical calculations involving fractions, decimals and percentages.
• Uses reasoning in estimating, interpreting and problem-solving.
• Exchanges information by telephone, computer and in person.
• Drives to locations on and off Airport property including the AOA.
• Uses near-vision acuity in reading written documents.
• Uses the ability to distinguish colors in reading reports, diagrams and schematics and in tracing systems.
• Walks, sits and stands for prolonged periods of time.
• During emergency conditions, may work for long periods of time under stress.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.