Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests
- Provide quality-assured, customer service excellence
- Augment club management and provide backup support to the franchise, as needed.
- Onboarding, scheduling, training, and supervising staff
- Member service oversight - Ensuring staff is replicating superior customer experience at all times.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner; engage and assist callers with a variety of questions.
- Greet and validate members
- New member enrollment, account maintenance
- High level proficiency providing prospective members tours
- Facilitate all member requests, issues, and questions
- Assist in overseeing cleanliness and maintenance of facility
- Assist in ordering of supplies based on club requirements
- Qualitative / Quantitative Assessment via statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness, preferred
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic
- Strong problem resolution skills
- Current CPR Certification recommended. Employer will sponsor.
- High school diploma/GED equivalent required
- Must be a minimum of 18 years of age
Physical Demands
- Continual standing and walking during shift
- Continual talking in person or on the phone during shift
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.