Company Description
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
Position Overview
We are seeking an enthusiastic and detail-oriented Assistant Manager Housekeeping to join our dynamic hospitality team in Mumbai, India. In this pivotal role, you will partner with the Housekeeping Manager to deliver exceptional cleanliness, comfort, and guest experiences across all hotel areas. You will lead and inspire housekeeping colleagues while maintaining operational excellence, upholding brand standards, and driving continuous improvement. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced luxury hospitality environment.
Operational Excellence & Quality Assurance
- Support day-to-day housekeeping operations, ensuring all guestrooms, suites, public areas, and back-of-house facilities consistently meet luxury hospitality standards
- Conduct routine inspections and quality audits to verify compliance with brand standards and cleanliness benchmarks
- Monitor room status and occupancy levels to optimize operational efficiency and guest satisfaction
- Collaborate seamlessly with Front Office, Engineering, and Laundry teams to ensure cohesive guest experiences
- Address guest requests, concerns, and service recovery situations with professionalism and empathy
- Analyze guest feedback and quality scores, implementing corrective actions to drive continuous improvement
Team Leadership & Development
- Supervise, mentor, and motivate housekeeping colleagues to deliver outstanding service
- Conduct daily briefings, training sessions, and performance coaching to build a high-performing team
- Support recruitment, onboarding, and talent development initiatives with transparency and inclusivity
- Foster a collaborative culture that promotes engagement, teamwork, and professional growth
- Ensure all team members maintain exceptional grooming, appearance, and service standards
- Provide constructive feedback and recognize achievements to inspire team motivation
Inventory & Cost Management
- Monitor and manage inventory levels of linens, guest amenities, cleaning supplies, and equipment
- Assist in controlling departmental expenses and minimizing wastage through efficient resource management
- Ensure proper handling, storage, and safe usage of cleaning chemicals and equipment
- Support inventory counts and stock control procedures with analytical precision
- Identify cost-saving opportunities while maintaining quality standards
Health, Safety & Sustainability
- Ensure strict compliance with all health, hygiene, safety, and fire regulations
- Promote safe working practices and create a secure environment for all team members
- Support the organization's sustainability initiatives, including water conservation, waste reduction, and responsible resource management
- Maintain compliance with company policies and statutory requirements
- Stay informed about industry best practices and emerging safety standards
Qualifications
Required Education
- Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline
Required Experience
- Minimum 4-6 years of housekeeping experience in luxury or upscale hotel environments
- At least 1-2 years of supervisory or leadership experience in housekeeping operations
- Demonstrated experience in quality assurance, auditing, and guest service delivery
- Proven track record in inventory management and cost control
Required Skills & Competencies
- Strong proficiency in Microsoft Office applications
- Proficiency with hotel operational systems and property management software
- Excellent leadership and team management abilities
- Outstanding communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Attention to detail with a quality-focused mindset
- Guest complaint resolution and service recovery expertise
- Knowledge of cleaning chemicals, equipment safety, and housekeeping best practices
- Organizational and time management skills
- Ability to work flexibly and adapt to changing priorities
Domain Expertise
- In-depth understanding of luxury housekeeping operations and guest service standards
- Knowledge of health, safety, and sustainability compliance in hospitality
- Familiarity with quality assurance processes and performance metrics
- Understanding of inventory control and cost management principles
Preferred Qualifications
- Pre-opening hotel experience
- Certification in hospitality management or housekeeping operations
- Experience with sustainable and eco-friendly housekeeping practices
- Multilingual abilities (particularly regional languages relevant to Mumbai)
Additional Information