JOB TITLE: Store Assistant Manager at Tous Les Jours Store
REPORTS TO: General Manager
Job Type: Full Time Employee
LOCATION: La Habra, CA
SUMMARY
The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment.
JOB DUTIES include but are not limited to the following:
1) Financial, Operational Oversight, and Revenue Growth:
- Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
- Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
- Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
- Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
- Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.
2) Staff Coordination and Development:
- Assists in recruiting, training, and supporting café staff and supervisors.
- Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
- Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
- Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.
3)Guest Service and Relations:
- Supports achieving and maintaining overall guest service goals through team coordination.
- Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
- Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
4)Compliance and Safety:
- Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
- Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.
QUALIFICATIONS
- Minimum of 1-2 years of experience in the F&B or similar industry.
- Bachelors degree in business, marketing, or a related field preferred.
- Excellent written and verbal communication skills.
- Ability to handle multiple projects simultaneously and work under pressure