Assistant Manager Outlet In Room Dining - Fairmont Agra

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence
• Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development
• Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines
• Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics
• Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations
• Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings
• Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards
• Handle guest complaints and concerns professionally, implementing corrective actions to ensure guest satisfaction and loyalty
• Conduct regular quality audits and inspections of food presentation, service standards, and room cleanliness
• Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement
• Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery
• Ensure compliance with all company policies, procedures, and local regulations governing food and beverage service

Qualifications

• Minimum 5-6 years of experience in food and beverage operations management, with at least 2 years in a supervisory or assistant manager role
• Proven experience managing in-room dining or room service operations in a luxury hospitality environment
• Diploma or certification in Hotel Management, Hospitality Management, or equivalent professional qualification
• Strong knowledge of food safety, hygiene standards, and health regulations (FSSAI certification or equivalent)
• Demonstrated proficiency in hospitality management systems and point-of-sale (POS) software
• Excellent leadership and team management capabilities with experience in staff training and performance management
• Outstanding communication and interpersonal skills with the ability to liaise effectively across departments
• Strong analytical and problem-solving abilities with experience in operational data analysis and reporting
• Proficiency in English (written and spoken); additional language skills are advantageous
• Experience working with luxury hotel brands or five-star properties
• Certification in Food Safety or Advanced Hospitality Management
• Experience in menu development and culinary collaboration

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities