Assistant Manager

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Job Type

Full-time

Description

About Us

Mike's Bikes is a community focused bike shop with with an international reach. We pride ourselves on providing exceptional hospitality to our neighbors while also being a leading partner to the largest global brands. We are hiring friendly and enthusiastic Assistant Manager to connect with customers and share their love of cycling. If you're driven to make people's lives better and want to do it through your love for bikes, we want to hear from you.

About the Role

Every great retail store relies on a dynamic, high-performing engine on the floor and behind the scenes. As our Assistant Store Manager, you are the General Manager's top lieutenant and key operational right hand. In this role, you will quarterback the sales floor-coaching associate sales techniques, driving team revenue targets, and ensuring our store operations run like clockwork.

You'll bridge the gap between supply chain management, inventory accuracy, and active sales floor leadership. If you thrive on mentoring staff, closing customer sales, solving logistical challenges, and stepping into leadership, this is your place to build a rewarding career.

Why Join Us?

• Competitive Compensation: $26-$29/hour depending on experience and industry track record.
• Direct Leadership Growth: Work side-by-side with our General Manager with high visibility across sales and store operations.
• Bicycle Industry Discounts: Generous staff pricing on top-tier bikes, components, apparel, and accessories.
• Passionate Culture: Work in an energetic, team-oriented shop environment centered around cycling culture.

Key Responsibilities

Sales Leadership & Floor Coaching

• Quarterback the Sales Floor: Serve as Manager on Duty (MOD) during key shifts-actively directing floor flow so every customer receives exceptional service.
• Sales Coaching & Mentorship: Provide real-time coaching and constructive feedback to sales staff to elevate add-on sales, accessory attachment rates, and customer connection.
• Team Alignment: Lead energetic morning huddles to set daily sales targets, discuss key product callouts, and keep staff motivated.
• Hospitality: Lead by example when handling complex or escalated customer situations to build lasting relationships.

Store Operations

• Top Lieutenant Support: Partner closely with the General Manager to execute store directives, track performance goals, and manage daily store readiness.
• Cross-Department Coordination: Collaborate with the Tech Manager on bike check-in priorities based on urgency (paid orders, customer requests), creating a seamless workflow between sales and service.
• Administrative & Facility Care: Maintain store supply levels (office supplies, forms), enforce safety standards, and execute special tasks assigned by the GM.

Inventory & Supply Chain Logistics

• Inbound & Outbound Control: Receive orders from vendors, inter-store transfers, and online/BOPIS orders following standard procedures.
• Database & Stock Accuracy: Maintain an accurate inventory database, conduct physical inventory counts, research discrepancies, and keep back-stock structured.
• Visual Merchandising: Maintain the appearance of the store, ensuring bicycles and gear are priced, security-tagged, and displayed for maximum sales impact.

What Makes You a Great Fit

• Sales & Coaching Drive: Strong background in retail sales with a proven ability to coach team members, elevate customer service, and hit revenue goals.
• Dependable Operational Partner: Demonstrated ability as a trusted second-in-command who anticipates shop needs and keeps processes tight.
• Problem Solver: Fast-on-your-feet thinking suited for a high-volume retail and tech shop environment.
• Cycling Passion: Knowledge of or enthusiasm for bicycles and the cycling industry is a major plus!

Requirements

Strong organizational, planning, analytical and communication skills.

Time/deadline management skills, attention to detail, and consistency are a must.

Knowledge of, or enthusiasm for, bicycles and the bicycle industry a huge plus.

Proven ability to plan and accomplish goals with a demonstrated history of growing businesses

Strong coaching, development and performance feedback skills

Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change or slower business

Ability to create a vision of the future that motivates employees to want to achieve it.

Excellent problem solving abilities and on-the-fly thinking to match the fast moving shop environment.

Above average people skills to finesse sticky customer situations and build lasting relationships.