Assistant Manager, Payment Services

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy.

As an Assistant Manager, Payment Services at our Baytree Headquarters, you will help ensure all transactions are processed accurately, timely, and in full compliance with credit union standards. The Assistant Manager will assist with issue resolution, uphold departmental performance goals, and contribute to a smooth, efficient payment operations environment.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.

• Flexible Schedule Options

• Career Growth: We prioritize internal promotions and offer on-the-job training.

• This Assistant Manager position will oversee the Physical Payments/Checks in the Payment Services Department.

• Checks: Responsible for the oversight, effective processing and GL reconcilement for all checks processing through the organization. This includes ATM deposits and foreign ATM cash ordering, Mobile Check deposits, branch check processing, mailed payment remittance, inclearing and returns processing.

• Wires: Responsible for the oversight and effective processing and GL reconcilement for all methods of wire processing, both domestic and international wires. will work closely with wire entry channel owners in Retail, MSC, Digital Experience and BSA for sanction oversight.

• Disputes and Emerging Payments: Will be responsible for and be SME for emerging payment channels like RTP, FedNow, and include products Zelle and Bill Pay services, including gl reconcilement. Will also oversee handling of all department disputes to include ACH & Zelle disputes, breach of warranty and hold harmless letters.

Assistant Manager, Payment Services Key Responsibilities:

• Assists in overseeing the daily operations of a Payment Services team to ensure timely, efficient, and effective processing and settlement in Wires, Item processing, ACH, or Digital/Emerging Payments or disputes.
• Ensure that service levels are set appropriately and met consistently, processing and system workflows are efficient and effective, and ensures direct reports remain current with all necessary regulation training and adherence.
• Coordinates with IT and other relevant departments and vendors to ensure the integrity and functionality of all systems and platforms.
• Assists in setting productivity and service goals for the department. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
• Understands the key requirements and assists with the preparation for regulatory examinations, internal audits, and completion or periodic risk assessments from external entities such as auditors, examiners, and regulators to ensure procedures are implemented and maintained to meet these requirements.
• Assists in executing department projects and ensures that all projects are completed with appropriate prioritization, implementation, and education to support newly developed business or processes. Meets deadlines with minimal follow-up emphasizing efficiency and effectiveness.
• Recommends and implements changes to processes which maintain compliance and streamline workflows, utilizing automation whenever possible. Updates training documents, policy and procedures, as well as job aids, as necessary, and communicates changes effectively. Ensures consistency between documented procedures and actual processing.

Assistant Manager, Payment Services Requirements:

• Associates degree in a related field or equivalent work experience required.

• 3 to 5 years prior experience in Operations or Finance, preferably working with ACH, Wire, and Check operations.

Assistant Manager, Payment Services Compensation

• Starting Salary: $31.25 - $33.09/hour
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Monday - Friday: 8:00 a.m. - 5:00 p.m.

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products-like checking, savings, and loans-our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application is a legal document for purposes of employment. Upon acceptance of an offer with SCCU, I understand that I will be required to complete background screening, employment and education verifications, and drug screening. If I am a member of Space Coast Credit Union, my SCCU membership accounts will be reviewed as part of the employment screening process to determine whether they are in good standing, as defined by SCCU policy. Failure to meet these standards may affect employment eligibility, including the possible withdrawal of a conditional offer of employment. I further understand that any misstatements or omissions in this application or during the pre-employment process may be considered falsification and could result in a decision not to hire me, or termination of employment if discovered after hire.

I UNDERSTAND that the information requested regarding date of birth, race, and sex is for the sole purpose of gathering the above information accurately and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

SCCU is a drug-free workplace. I understand that as a condition of employment, I will be required to submit to drug testing and any procedures necessary to assess my qualifications for employment. If hired, I further understand that my employment is for no definite period and may be terminated at any time without prior notice.