Assistant Manager - Spa Operations

Company Description

 

Job Description

The Assistant Manager - Spa Operations partners with the Operations Manager to oversee the refined daily operations of our world-class spa while upholding the distinguished Wynn Las Vegas standards of excellence. This position provides visionary leadership to cultivate an exceptional team culture and deliver unparalleled guest experiences, while serving as Spa Manager on Duty during designated shifts.

Key Responsibilities

• Embody and uphold Wynn and Forbes Five-Star service standards with every guest interaction and team engagement; anticipate and exceed expectations to ensure exceptional satisfaction.
• Lead by example, inspiring Spa Leads and team members through exemplary guest relations and professional conduct while maintaining adherence to all company and departmental protocols.
• Serve as Spa Manager on Duty, orchestrating daily guest and team requests with composure and refined communication, escalating complex matters to leadership with discretion and professionalism.
• Cultivate, mentor, and develop hourly leads and team members through comprehensive performance evaluations, specialized training, and strategic engagement to foster professional excellence and career advancement.
• Oversee labor operations with precision, including payroll administration, vacation scheduling, benefits management, and maintenance of all required licenses and credentials.
• Direct hourly recruitment initiatives; identify and attract exceptional talent to strengthen our distinguished service culture.
• Educate and inspire team members on our curated service offerings and support revenue optimization initiatives aligned with departmental goals.
• Manage all spa inventory, equipment, administrative resources, and supplies with meticulous attention; collaborate on technical reconciliation and financial accuracy.
• Ensure impeccable opening and closing procedures, pristine cleanliness standards, and rigorous safety compliance across all spa facilities.
• Collaborate with all management levels to provide constructive insights and continuously elevate the guest experience.
• Address guest concerns and operational challenges with grace, diplomacy, and strategic problem-solving; document all incidents in accordance with departmental protocols.
• Demonstrate innovative thinking, foster collaborative teamwork, and proactively support peers and partner departments.
• Maintain comprehensive knowledge of industry trends and best practices through ongoing professional development; stay informed of resort amenities, exclusive services, and guest offerings.
• Embody Wynn Resorts' core values and spa philosophy; maintain an elevated, enthusiastic presence and take pride in representing our prestigious resort and its world-class amenities.

Qualifications

• Secondary education or equivalent credentials, supplemented by relevant professional development and industry experience
• Demonstrated expertise in prestigious luxury spa or resort environments; prior leadership experience in refined hospitality settings highly valued
• Proven mastery in managing multiple priorities with exceptional composure, meeting rigorous deadlines, and exercising independent judgment in high-pressure situations
• Exceptional verbal and written communication skills; ability to articulate constructive feedback with diplomacy and grace across all organizational levels
• Distinguished problem-solving, negotiation, and strategic decision-making capabilities with refined judgment
• Exceptional organizational, interpersonal, and administrative acumen with meticulous attention to detail and precision
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and advanced mathematical competencies
• Familiarity with sophisticated spa management systems preferred (SpaSoft, HotSOS, Medallia, UKG, Opera)
• Fluent English communication with guests and staff; multilingual capabilities are highly advantageous
• Flexibility to accommodate all shift requirements, including weekends and holidays, based on operational needs
• Refined professional presence and demeanor; demonstrated commitment to discretion, confidentiality, and embodiment of Wynn Resorts' distinguished core values
• Must be able to possess a current Food Handler's Card
• Must be 21 years of age or older

Additional Information

All your information will be kept confidential according to EEO guidelines.