Assistant Manager

Wen Choo Choo Wendy's Restaurants

Position Summary

At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional experiences to our guests. As an Assistant Manager, you will play a critical leadership role in supporting the General Manager and leading daily restaurant operations.

The Assistant Manager is responsible for helping drive operational excellence, developing team members, maintaining food safety and quality standards, and ensuring every guest receives outstanding service. This position serves as a key member of the restaurant management team and helps build a culture of accountability, teamwork, and continuous improvement.

Essential Responsibilities

Leadership & Team Development

• Assist the General Manager in leading and developing restaurant team members.
• Recruit, train, coach, and motivate employees to achieve performance expectations.
• Foster a positive and productive work environment built on teamwork and respect.
• Provide ongoing feedback and performance coaching to team members and shift managers.
• Lead by example through professionalism, integrity, and a strong work ethic.

Guest Experience

• Ensure every guest receives exceptional customer service.
• Resolve guest concerns promptly and professionally.
• Monitor service times and operational execution to ensure customer satisfaction.
• Promote a welcoming atmosphere for guests and employees.

Restaurant Operations

• Oversee daily restaurant operations and ensure compliance with company standards.
• Support scheduling, labor management, inventory control, and operational planning.
• Monitor key performance indicators, including sales, labor, food costs, and profitability.
• Ensure all opening, closing, and administrative procedures are completed accurately.
• Maintain proper cash handling and financial accountability procedures.

Food Safety & Quality

• Ensure compliance with all Wendy's operating procedures, food safety standards, and health department regulations.
• Monitor food quality, freshness, product preparation, and presentation standards.
• Maintain proper food handling, storage, and sanitation practices.
• Conduct routine operational and safety inspections.

Facility & Equipment Management

• Maintain a clean, safe, and organized restaurant environment.
• Monitor equipment performance and report maintenance needs promptly.
• Ensure dining room, kitchen, restrooms, and exterior areas meet cleanliness standards.
• Hold team members accountable for maintaining restaurant appearance and sanitation.

Qualifications

Required

• Previous restaurant management experience required.
• Fast-food restaurant management experience preferred.
• Strong customer service skills and a positive attitude.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to coach, motivate, and develop employees.
• Strong organizational and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Reliable attendance and schedule flexibility.
• Must possess all documents and permits required by federal, state, and local laws.

Preferred

• Experience with restaurant scheduling, labor management, and inventory control.
• Food Safety Certification or ServSafe Certification.
• Experience analyzing restaurant performance metrics and financial reports.
• Multi-unit restaurant experience is a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, carry, and move throughout the restaurant.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely operate restaurant equipment.
• Ability to work near hot cooking surfaces, fryers, and refrigeration equipment.
• Ability to multitask and effectively manage multiple priorities during high-volume periods.

Work Environment

Assistant Managers work in a fast-paced restaurant environment that requires frequent interaction with customers, employees, vendors, and management. Schedules may include mornings, evenings, nights, weekends, holidays, and occasional overtime based on business needs.

Benefits

Eligible team members may receive:

• Competitive pay
• Weekly pay
• Performance-based wage reviews
• Paid vacation
• Flexible scheduling
• Free meal during scheduled shifts
• Medical, dental, and vision insurance options
• 401(k) retirement plan with company match
• Leadership development and management training
• Career advancement opportunities within Wendy's and Wen Choo Choo Restaurants

Equal Employment Opportunity

Wen Choo Choo is an Equal Opportunity Employer and is committed to providing an inclusive workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and individual performance.

Why Join Wendy's?

As an Assistant Manager, you'll have the opportunity to make a meaningful impact on the success of your restaurant, your team, and your community. You'll develop leadership skills, contribute to business results, and prepare for future advancement opportunities within our organization.

If you're passionate about leadership, customer service, and operational excellence, we invite you to grow your career with Wen Choo Choo Wendy's as an Assistant Manager.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Paid training
• Other