Assistant Manager, Transportation Guest Services

Job Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Fairbanks Transportation Guest Services department is seeking a dynamic Assistant Manager of Guest Services to provide day-to-day leadership and seasonal operational oversight. In this role, you’ll oversee guest services, transportation support, luggage operations, and other assigned functions. This fast-paced role requires independent judgment, problem-solving, multitasking, collaboration, and effective communication across departments.

Responsibilities:

• Assists in managing guest service staff and activities to meet guests’ satisfaction. 
• Supervises Guest Service activities including communication, luggage conveyance, sales and guest satisfaction.
• Develops and manages employee schedules based on anticipated guest volumes, transportation schedules, and operational requirements.
• Supports and manages employees with responsibilities at the Airport, third party hotels and luggage operations.
• Applies knowledge of company products, policies and procedures and customer service.
• Monitors and tracks Over the Counter sales; recommend strategies to increase sales and customer satisfaction; implement approved plans. 
• Processes financial transactions and reports for Over the Counter Sales
• Performs Manager on Duty responsibilities, providing leadership and decision-making support across the operation during assigned MOD periods.
• Participate in recruiting, interviewing, hiring, onboarding, and training seasonal employees.
• Provides ongoing coaching, feedback, recognition, and performance management to support employee development and accountability.

Requirements:

• High School diploma or equivalent certification is required. 
• This job normally requires a professional level of knowledge in guest services equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• Current, valid driver’s license with a clean driving record; a Motor Vehicle Report (MVR) will be required.
• Minimum of two years of progressively responsible experience in transportation, hospitality, tourism, business administration, guest services, logistics, or a related operational field.
• You must pass a pre-employment background check.
• Must be eligible to work in the United States.

Knowledge, Skills and Abilities:

• Proficiency in the use of computer business applications, with working knowledge of Outlook, Excel, and Word.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. 
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Demonstrate an ability to maintain confidentiality.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
• Ability to communicate, coordinate, and collaborate across divisions and with multiple departments, management, and staff. 

• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

   

Benefits:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Rewards & Incentives 

Our Culture…Stronger Together:  

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.  

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

#LI-KS1

#HAP