Assistant Operations Manager

Leadership Role At Richemont America's Regional Distribution Center

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Role Overview

This is a leadership role within the Richemont America's Regional Distribution Center, responsible for managing people, processes, and performance within assigned operational areas to meet facility goals and metrics. This role ensures company policies and guidelines are followed and constantly promotes continuous improvement efforts through Kaizen events, audits, 5S programs, safety, and root cause/corrective action. Furthermore, they are responsible for the development and performance of direct reports across multiple shifts, including Operation's Supervisors.

Responsibilities

• Management of people and processes within assigned operational areas (Finished good accessories, fragrance/perfumes, packaging, and point of sale materials) to achieve performance reliability, speed, and quality targets.
• Coordination and support of distribution center priorities linked to strategic initiatives.
• Manages logistics special flows and projects as assigned; partners with business stakeholders to ensure alignment and proper communication.
• Lead implementations of logistics operating model changes & initiatives within areas of responsibility.
• Lead implementation, sustainment, and continuous improvement of Lean/5S initiatives aligned with overall organizational programs.
• Oversee facility health elements within areas of responsibility to support safe & efficient operations, space utilization, and cleanliness.
• Participate in SAP and EWM (Extended Warehouse Management) system health checks and testing to verify normal operating functions and upgrades meet expected requirements

Quality & Training

• Partner with Training Ambassadors to identify operational needs and establish cross training initiatives to increase flexibility. Support ramp up to ensure preparation and readiness for peak business periods.
• Support the associate development program to enhance operational flexibility and career growth of team members.
• Partner with Supervisors to create and maintain SOPs, work instructions, and training checklists aligned with the Quality Management System.
• Lead change management efforts through proper communication and training to ensure process compliance.
• Review and analyze audit program results and works with teams in applying corrective actions to drive improved quality and client experience.
• Partner with Inventory Control and other Operation's Leadership to identify trends and determine root causes on inventory variance, applying corrective actions to mitigate risk and improve accuracy.
• Participate in quarterly inventory reviews with functional leadership.
• Support sustainability efforts for ESG programs
• Support regulatory requirements linked to operations and established internal control environment.

Team & People Leadership

• Establish individual and team objectives aligned with functional objectives and lead performance review processes and development plans.
• Ensure company policies & guidelines are followed and promote company values & behaviors to teams.
• Establish and maintain regular one to one touch bases of both direct and indirect reports.
• Drive team building initiatives to promote solidarity and high performing teams.
• Lead actions from employee engagement feedback to continuously improve work environment and culture.

Qualifications/Skills

• High School diploma or equivalent required; College degree preferred; Other training/certifications a plus.
• Significant and proven work experience in a logistics or manufacturing environment with a minimum of 3 years of leadership experience.
• Experience with Warehouse Management systems; SAP experience a strong plus.
• Experience in leading change management associated with continuous improvement initiatives.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Proficient user of Warehouse Management Systems; experience using SAP Extended Warehouse Management a strong plus.
• Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
• Detail oriented, with ability to analyze complex issues and communicate potential solutions.
• Knowledge of Lean concepts, Kaizen, and Six Sigma.
• Ability to work well in a team environment.
• Great multitasking, problem solving, planning, and organization of people, projects, and tasks.
• Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization.
• Adaptive leadership qualities aligned with company values and behaviors.
• Ability to work in a multi-functional and multi-cultural environment.
• Excellent verbal and written communication skills
• Autonomous, organized, and rigorous in a fast paced environment
• Demonstrates integrity and maintains confidentiality in support of a healthy work culture.
• Ability to work a flexible schedule to provide the leadership and guidance necessary as business needs change

Expected Salary Range: Salary will be negotiated based on relevant skills and experience.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

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