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Unclassified Occupations

Title: Maintenance Technician Looking for full-time, year-round, recession-proof work? As a maintenance technician in the residential property management field, you’ll have a consistent, secure job that enables you to work with your hands, help people, and solve problems. RPM maintenance technicians prepare apartments for new...

ACTIVE

Title: Maintenance Technician Looking for full-time, year-round, recession-proof work? As a maintenance technician in the residential property management field, you’ll have a consistent, secure job that enables you to work with your hands, help people, and solve problems. RPM maintenance technicians prepare apartments for new residents, make repairs in apartments of current residents, and perform routine maintenance in and around the community.This job and career path have advantages that you can’t find everywhere, even in other maintenance jobs, such as:    Consistent work. The RPM industry is resilient, and as an RPM maintenance technician, you’ll have work even when COVID-19 guidelines result in closing down other industries, such as hospitality, restaurant, and retail. Also, you won’t experience seasonal lulls the way you might as HVAC contractor; construction worker; or other commercial maintenance specialists.    Comprehensive benefits. With a job as an RPM maintenance technician, your needs are covered with a benefits package that includes health insurance, a 401(k), sick leave, and life insurance. RPM careers also offer paid holidays and vacations, and many provide rent reduction and tuition assistance.    Range of work and knowledge. You’ll be trained and asked to fix problems with plumbing, electricity, heating, cooling, locks, carpentry, and more.    Variety. No two days are alike. You’ll have different tasks in different apartments where you’ll interact with and help different people every day.    Personal interaction. You’ll get to know the people you are helping in the community, and they’ll be thankful for what you do.A maintenance technician job is good for self-motivated problem-solvers who are eager to learn. The job may be especially well-suited for someone with technical school training or military, construction, contracting, or home repair experience. Companies tend to promote from within, so with some years of experience under your belt, you could become a regional maintenance manager for a portfolio of communities!Annual Base Salary Range*Entry level: $34,500 – $44,000Maintenance supervisor: $49,000 – $65,200Regional maintenance manager: $76,000 – $109,800Additional Earnings*Overtime and bonus pay: 6.7% – 11.4% of salaryHousing BenefitsSome employers offer rent reductions of 20% or more.* Source: CEL & Associates 2019 Real Estate Compensation Survey. These salary ranges are not reflective of every market and may be higher or lower depending on geographic area and employer.

National Apartment Association

Maintenance jobs: reliable, full-time, and near you!

HRIS Manager

Manager HRISDirect hireLocation: Atlanta, GAThe Corporate Manager HRIS provides support and leadership for developing, implementing and integrating HR systems in the RNDC environment and supports these initiatives in a hands-on manner.This individual ensures the alignment of HRIS Department activities with Payroll, Benefits, ...

Manager HRISDirect hireLocation: Atlanta, GAThe Corporate Manager HRIS provides support and leadership for developing, implementing and integrating HR systems in the RNDC environment and supports these initiatives in a hands-on manner.This individual ensures the alignment of HRIS Department activities with Payroll, Benefits, Compensation, Communications, and HR objectives and technology system strategy. Responsibilities<ul><li>Responsible for the day-to-day management of the human resources information systems (HRIS) team that administers technology support and data maintenance for Ultipro, Workday and other third party applications where applicable</li><li>Ensures data integrity and efficient processing of HR data which is used for financial, payroll and benefits processing, reporting and analysis</li><li>Provides project management for HRIS projects including implementations, upgrades, enhancements and systems interfaces.</li><li>Gathers, analyzes and documents business requirements and effectively communicates requirements to internal business partners and third parties for new process and/or technology evaluations</li><li>Develops process maps, ROI analysis and participates in or leads third-party system evaluations</li><li>Collaborate with teams on project planning, development, testing, implementation, customer reporting and user support for the HRIS applications including the integration of HRIS with other HR related systems as well as with other business applications as appropriate.</li><li>Partner with leadership team to develop and implement strategies to integrate HR applications and business applications.</li><li>Lead and design training initiatives and oversee creation and maintenance of HRIS documentation (processes and procedures, user guides, training SOPs, UAT scripts) for end users</li></ul> Qualifications<ul><li>Bachelor's degree (B. A.) from four-year College or university preferred; or ten to fifteen years related experience and/or training; or equivalent combination of education and experience.</li><li>5+ years managing a team of functional and technical Analysts</li><li>5+ years of experience managing system configuration, maintenance and deployment of HR technology	<ul><li>Ultipro, Kronos and Workday are strongly desired</li></ul></li><li>Advanced skills in MS PowerPoint, Excel, Access, Word, Outlook</li><li>Experience using report writers, dashboards and delivering advance analytics to organization</li><li>Cognos is a plus</li><li>Advanced knowledge with integrations tools such as Informatica, Workday CCBs and EIBs, APIs</li><li>Advanced knowledge of SQL</li><li>Demonstrated experience with SDLC, six sigma or other project/process methodologies is desired</li></ul>

TRC Staffing

Corporate Manager HRIS

TRC Staffing Services

Production/Line Supervisor

Description:
We are Benestar Brands. Here at Benestar Brands we are committed to our valued employees, leading innovation, quality, and community. Benestar Brands bring better-for you snacking to consumers with brands dating back nearly a century. We are proud to bring high quality snacking happiness to the hearts and bellies...

Description:
We are Benestar Brands. Here at Benestar Brands we are committed to our valued employees, leading innovation, quality, and community. Benestar Brands bring better-for you snacking to consumers with brands dating back nearly a century. We are proud to bring high quality snacking happiness to the hearts and bellies of our consumers daily. At Benestar Brands, we love what we do; we think you will love us too.If you are an individual who likes to be challenged and make a difference in a fast-paced team-oriented environment, look no further. Come join Benestar Brands; a company committed to its employees and inspiring wellness in consumers everywhere.Competitive Benefits offered to employees:<ul><li>Low-cost Health, Vision and Dental insurance coverage</li><li>Company paid Short-Term and Long-Term Disability</li><li>Company paid Life Insurance</li><li>Voluntary Life and AD&D insurance</li><li>401(k) retirement savings plan with company match</li></ul>We are hiring for a Production Supervisor in our Arlington, TX location. The Production Supervisor oversees production employees for the assigned shift to ensure production guidelines are being met within established timing, quality, and cost standards. Trains, directs, coaches, and leads the production team in the day-to-day operations to meet safety, quality, and production and quality requirements. Drives the communication of production goals and objectives, as well as results to effectively motivate the team to maintain a high standard of product quality while maximizing plant efficiencies. Directs the routine maintenance and set up of machines, equipment, and facilities. WHAT YOU'LL DO:<ul><li>Plans, assigns and directs work for the production employees. This includes performance evaluations; rewarding and disciplining employees; addressing complaints and assisting in providing appropriate resolutions.</li><li>Performs daily walks and visual inspections of the Production floor in observation of unsafe acts or conditions; takes immediate corrective action where necessary.</li><li>Maintains safety/environmental self-audits & visual checks.</li><li>Monitor the equipment performance in production process to ensure that equipment is functioning efficiently and is properly cleaned and sanitized. Arrange for timely repair/resolution of equipment failures.</li><li>Adheres to product specification requirements throughout the manufacturing process to maintain the desired product quality results.</li><li>Maintains adequate knowledge of products and equipment to ensure the ability to direct employees to perform the job properly.</li><li>Guarantees all production lines are appropriately staged for current and future runs.</li><li>Ensures proper staffing levels with regards to skills and headcount.</li><li>Ensures tasks are completed in accordance with HACCP and USDA regulations; taking corrective action when necessary.</li><li>Maintains or exceed goals on yields and efficiencies.</li><li>Continually review and suggest changes in workflow processes and use of equipment to increase efficiency of the department and/or production crew to maintain the lowest level of downtime and product costs possible.</li><li>Enforce plant and company safety programs, promoting and maintaining a high level of awareness and adherence to defined employee safety requirements such as lock-out/tag-out, personal protective equipment, etc.</li><li>Provide technical recommendations for continuous improvement.</li><li>Monitor production rates, flow, and integrate changes as needed.</li><li>Accurate management of all temporary and full-time associate scheduling and timekeeping.</li><li>Ensure the completion of required production paperwork, records, documentation, such as timecards and quality records.</li><li>Ensure all necessary production efforts are communicated to appropriate departments.</li></ul> .

Requirements:
WHAT WE'RE LOOKING FOR:<ul><li>High School Diploma, GED or equivalent required. </li><li>Food Manufacturing experience and understanding of yields, plant efficiencies, and operations procedures strongly preferred.</li><li>2 years of experience in direct employee supervision is required.</li><li>Excellent verbal, written and interpersonal communication skills required; must be able to communicate at all levels of the organization. </li><li>Bilingual English/Spanish (preferred).</li><li>Must be able to work independently under pressure in a fast-paced, team oriented, ever-changing manufacturing environment.</li><li>Able to problem solving and troubleshoot efforts associated with high-level process issues.</li><li>Strong planning and priority setting skills.</li><li>Must be willing and able to work extra hours as needed to support production needs.</li></ul> WORK ENVIRONMENT:<ul><li>This position requires the use of special safety precautions and/or equipment, e.g., working around operating machines, working with hazardous chemicals and materials, etc.</li><li>While performing the essential functions of this position, the employee is regularly required to talk and hear. The work requires some physical exertion such as long periods of standing; walking over slippery surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as samples and record boxes. This position requires frequent pulling, carrying, and lifting up to 50lbs.</li></ul> OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status. We are an Equal Opportunity Employer. PI149970196

Benestar Brands

2nd Shift Production Supervisor

JobTarget

401K

Medical, Dental and Vision

Paid Holidays

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the h...

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People • Customers • Trust Responsibilities : Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. Basic Qualifications: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work the first and second shift. Must have a good attendance record. Must be authorized to work in the U.S. Preferred Qualifications: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

<h1>Our Company</h1>
<h3>Who We Are</h3>
At PCA, we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers &mdash; large and small &mdash; package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
So a partnership with PCA isn&rsquo;t just about buying boxes. It&rsquo;s about building a relationship with a knowledgeable, trusted, committed source; adding value to your business; and actively contributing to your success in the marketplace.
Whether you are looking for conventional shipping containers, custom-printed corrugated boxes, custom packaging or eye-catching retail visual displays, PCA is here to deliver the right packaging solution on time and on budget.
<h3>Why We Do What We Do</h3>
At PCA, our people are as sharp at posing questions as they are at providing answers. With good reason&hellip; We realize that the key to offering responsive customer service is never taking our customers for granted. That&rsquo;s why at the same time you&rsquo;re learning about our products and how we do business, we&rsquo;re learning about yours.
So don&rsquo;t be surprised if PCA people collaborate more than you&rsquo;re used to, or engage you in conversations that go beyond flute profiles and stacking strength. For PCA people, it&rsquo;s all about understanding customer service &mdash; doing our very best to give you the ideas and products that support your needs.

Packaging Corporation of America

MISC LABOR

Appcast PX 2

Brand Ambassador

InboxDollars is the fun rewards club that pays you real cash for the everyday things you do online. It’s free and easy to join. Simply sign up and start working right away! Agents can work from anywhere with an internet connection and on any device to start earning immediately. This role is perfect as a side hustle or extra i...

InboxDollars is the fun rewards club that pays you real cash for the everyday things you do online. It’s free and easy to join. Simply sign up and start working right away! Agents can work from anywhere with an internet connection and on any device to start earning immediately. This role is perfect as a side hustle or extra income opportunity especially for those that already operate in the gig economy for companies like Uber, Lyft, DoorDash, Rover, Shipt, TaskRabbit, and others. It is also fully remote, meaning that workers who prefer work from home or virtual environments will thrive. Some of our top agents are students, stay-at-home moms, people in retirement, and freelance workers.

InboxDollars agents receive compensation for completing tasks such as:<ul><li>Sharing your opinion by taking surveys
</li><li>Completing short polls
</li><li>Watch the latest trending videos
</li><li>Shopping online
</li><li>Searching the web
</li><li>Data Entry
</li><li>And many more!</li></ul>

Here’s how it works: Brands pay InboxDollars for consumer input. InboxDollars hires agents like YOU to provide feedback and insight about these brands in the form of online activities (listed above). Finally, you earn real cash for your services - it’s really that simple!

Agents can cash out at any time and receive real cash or gift cards to leading retailers like Apple, Target, Kohls, Visa, and many more! Since 2000, InboxDollars has paid out over $50 Million to agents for their services. We are so excited for you to join the team – apply now and start earning instantly with InboxDollars!

InboxDollars

Brand Ambassador - Work From Home

Bayard Advertising

Quality Assurance Engineer

Product Tester - Work from Home

FULL_TIME

Great company. Great people. Great opportunities.Job Code = Equipment Associate - Branch - 8N0001As an Equipment Associate at United Rentals, you will perform a variety of manual tasks to ensure smooth branch operation. Your primary objective will be to provide labor assistance to service technicians, sales staff and other br...

Great company. Great people. Great opportunities.Job Code = Equipment Associate - Branch - 8N0001As an Equipment Associate at United Rentals, you will perform a variety of manual tasks to ensure smooth branch operation. Your primary objective will be to provide labor assistance to service technicians, sales staff and other branch personnel engaged in meeting the needs of customers.Your strong work ethic, reliability and positive attitude will make you an asset to our branch and entire organization. If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. You will be supported by a strong management team that will help you achieve your goals. Excellence in this challenging and rewarding position paves the way for advancement opportunities.Additional duties include the following:<ul><li>Check equipment for damage, hours used, mileage and fuel level upon return to</li><li>Inspect rental equipment for safety decals, safety compliance, and ensure that equipment is in good working order</li><li>Clean all equipment and maintain a clean work area</li><li>Load and unload rental equipment, and prepare equipment for rental</li><li>Checkout and demonstrate equipment for customers as well as drive a delivery truck to pick-up and drop-off equipment</li><li>Other duties assigned as needed</li></ul>Job Requirements:<ul><li>High school diploma or equivalent</li><li>Valid driver's license with acceptable driving record</li><li>Effective communication, multi-tasking and strong teamwork skills</li><li>Diligent attention to safety</li><li>Superior customer service skills</li><li>Ability to frequently lift items up to 45 lbs.</li></ul>At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future. What's in it for you?U.S. Full Time roles:  Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts;  401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave.  Comprehensive training and development and career growth opportunities.U.S. Part Time roles: Benefits offering includes 401(k) retirement with company match/RRSP; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.*Offered for full time roles, part time eligibility in select provincesUnited Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces.
Building a better future is our commitment to the people and communities we serve. 
United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com.

Our Customers
Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry.

Our Mission
Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future.

Our Values
Safety First
Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first.

A Passion For People
Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork.

Visible Leadership
Lead by example in every business decision and action, with a sense of humility and responsibility.

Customer-Driven
Support the best interests of our customers and develop better ways for them to succeed at their jobs.

Absolute Integrity
Always do the right thing, honor commitments and ensure appropriate corporate governance.

Community-Minded
Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly.

Continuous Innovation
Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service.

Sustainability
Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.


United Rentals

EQUIPMENT ASSOCIATE

monster

Delivery Driver

Description Delivery Driver CDL - Class A or BGrand Prairie, TexasM - F Work scheduleAirgas operates a modern and efficient fleet. Most vehicles are under 6 years old and equipped with driver-friendly technology, such as On Board Computers, collision avoidance technology, latest camera technology and GPS navigation. How will yo...

Description Delivery Driver CDL - Class A or B<ul><li>Grand Prairie, Texas</li><li>M - F Work schedule</li><li>Airgas operates a modern and efficient fleet. Most vehicles are under 6 years old and equipped with driver-friendly technology, such as On Board Computers, collision avoidance technology, latest camera technology and GPS navigation.</li></ul> How will you CONTRIBUTE and GROW? You will deliver cylinder gases and some hardgoods/safety products to the customer’s place of business. In particular, you will:<ul><li>Verify accuracy of load on delivery vehicle.</li><li>Successfully deliver full cylinders and pick up empty cylinders from the customer site. </li><li>Maintain truck log, according to state and federal regulations</li><li>Inspect truck equipment and supplies such as tires, lights, brakes, gas, oil, water and others as required</li></ul> Qualifications <div id="textContent">Are you a MATCH?<ul><li>Class A or B CDL with Hazmat and Air Brake Endorsements</li><li>Minimum of 1 year of Commercial Driving Experience and/or Certification from a validated CDL Driving School</li><li>Must regularly lift up to 60 pounds and move more than 125 pounds with the aid of material handling equipment</li><li>Must be able to obtain a forklift operator certification</li></ul> About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. We are an equal opportunity employer. We evaluate qualified applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. To view the EEO is the Law poster, click here. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 855-269-5732. Airgas, an Air Liquide Company and its group of companies, does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us-accommodationrequest@airgas.com.</div>

Airgas Inc

Driver - Local Delivery (Class A or B)

Airgas Inc.

Customer Support Manager

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing, and delivering aerospace products, services, and solutions to customers on a global scale. We aim for a better-connected, safer, and more prosperous world.A commercial aircraft manufacturer, with Space and Defense as wel...

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing, and delivering aerospace products, services, and solutions to customers on a global scale. We aim for a better-connected, safer, and more prosperous world.A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe, and the Americas, and has achieved a more than six-fold order book increase since 2000.AIRBUS requires that all employees, temporary workers, and contractors of Airbus will be fully vaccinated by December 8, 2021 or prior to employment. Position Summary:The Manager, Customer Support is responsible for managing the Airbus Helicopters, Inc. Customer Support Command Center, which is the hub of the Support and Services Organization and the primary focal point for the Clear and Efficient Front Office for all U.S. Customers and Authorized Service Centers. The role is responsible for leading the team that inputs / manages orders and inside sales of new spares, repairs, exchanges, and rental tools which equate to the largest portion of revenue for the AHI Support and Services organization. The AHI Customer Center manages and transacts over 20,000 line items of business annually, which requires a significant amount of attention to detail, credit processing, customer communication, logistics management, and customer order manipulation. This position requires a high level of focus on the AHI customer experience, close coordination and alignment with AH Headquarters, and direct leadership of a team that directly interfaces daily with customers in order to achieve a high level of customer satisfaction.Primary Responsibilities:1. Team Performance Management: 65%<ul><li>Provide leadership, expertise, and service support to Command Center team members;</li><li>Work as a team in close coordination with other members of the Customer Support Organization to provide business solutions that meet the operational needs of our customers;</li><li>Responsible for strategic direction and leadership of Command Center Customer Support Representatives (CSR) Team (First Shift), which inputs / manage orders for standard (time and material), Airbus HCare Parts by the Hour (PBH), and Repair/Exchange component orders (Dynamic components, Blades, Transmissions, etc.);</li><li>Responsible for strategic direction and leadership of AOG (Aircraft on Ground) Customer Support Representative (CSR) Team, (second shift and weekends) which will require oversight after hours;</li><li>Establish processes, procedures, and training curriculum for CSR team to manage Order Book delivery dates to maintain AHI and Global Airbus Helicopters OTR5b (On-Time to Request) goals;</li><li>Conduct daily AOG meeting with Director, CSR, Purchasing and CSM team members, which may include elevation to AOG teams at Headquarters and AHI Executive leadership to expedite and manage logistics;</li><li>Provide arbitration for AOG escalation of critical inventory items, which includes coordination with AH Headquarters for approvals and prioritization based on customer market segment;</li><li>Investigate customer complaints and accountable for resolutions for customer complaints and order issues;</li><li>Supervise non-routine issues they arise, selecting a defined course of action for next steps or developing new procedures, occasionally escalating to senior management as needed;</li><li>Manage financial aspects of spares business to include daily product exchanges, approval refunds, and coordinate returns;</li><li>Coordinate meetings with other supervisors, managers, and departments to assess and develop customer solutions, provide financial resolutions, or manage logistics expectations for commercial customers as required;</li><li>Maintain technical knowledge and use this expertise to educate team of all company products and services, to include all current production and legacy helicopters. Airbus has 8 current production and over 12 legacy helicopters that remain in service in the United States;</li><li>Advise and educate team members to meet the ever-changing demands of customers operating helicopters in all commercial markets which include Air Medical, Law Enforcement, Utility/Tour, Fire Fighting, Private/Business Aviation, etc.;</li><li>Support the testing, implementation, or enhancement of Airbus' SAP Customer Relationship Management (CRM) system for improvements or modifications designed to improve customer experience or help AHI meet OTR5b and revenue targets;</li><li>Understand fully and Educate team on all AH Commercial Policy pricing obligations to include discount structures for all customers and Airbus Authorized Service Centers;</li><li>Coordinate, supervise, and is accountable for all daily activities of business support, technical or production team or unit;</li><li>Communicate frequently with customers verbally via phone or in writing via email or letter as needed;</li><li>Oversee all hiring, development, and termination of customer service representatives;</li><li>Isolate and identify areas of improvement for all team members as required.</li></ul>2. Training and Team Development 20%<ul><li>Establish and implement CSR training program, to include on-boarding new hires and continued development of new programs for experienced Customer Support Representatives;</li><li>Train CSR team on how to adequately address problems over the phone or how to write correspondence;</li><li>Ensure performance metrics are met, such as Quality, Schedule Adherence, After Call Work, Service Levels, Customer Satisfaction, and other performance metrics;</li><li>Understand and educate the Command Center team on International and domestic logistics options to help inform customers of all available options to meet their operational needs;</li><li>Provide coaching and feedback to team members, including the development of formal corrective action plans;</li><li>Work with management on customer service initiatives designed to improve customer experience.</li></ul>3. Reporting: 10%<ul><li>Develop and maintain monthly Command Center KPI's and Dashboard based on departmental and company goals designed to meet Financial / OP (Operating Plan) and OTR Targets;</li><li>Report KPI/metrics to AHI Executive team and AH Headquarters to provide daily details on Command Center team achieves OTR goals as required for Airbus Global Top Company Objectives (TCO);</li><li>Analyze data and statistics pertaining to monthly performance for CSR transactions, to include a number of errors made for training and disciplinary reasons;</li><li>Develop, update and report to Sr. Director and AHI Executive Team all Key Performance Indicators for AOG order management and Customer Satisfaction metrics;</li><li>Report and review all CSR and AOG activity reports monthly with Sr. Director Customer Support on all process issues and provide feedback to management on areas of improvement;</li><li>Compile and present reports on overall customer satisfaction.</li></ul>4. Customer Service Representative: 5%<ul><li>Receive customer orders via email, phone and interact with customers to provide assistance with requests;</li><li>Provide customer order status as requested, and coordinate with the warehouse and shipping when required;</li><li>Prepares quotations for customers as needed;</li><li>Administer necessary forms and documents for rentals, exchanges, customer repairs, and PBH orders;</li><li>Communicate and deliver schedules/reports to the CSM's as requested;</li><li>Parts and Material upgrading for the Spares, Exchange items, and repaired items as needed;</li><li>Obtains price and delivery information for customers, to include margin analysis and adherence with AH Commercial Policy;</li><li>Coordinate requests according to policies and procedures;</li><li>Build and maintain customer relationships while communicating effectively verbally and in written form;</li><li>Solves customer problems within company service policies and guidelines,</li><li>Follow-up with customers to assure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems;</li><li>Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities;</li><li>Counsel with customers and communicate with other functional areas for technical assistance as required;</li><li>Delivering superior customer service by ensuring calls are answered effectively and efficiently throughout the day;</li><li>Serves as a backup when the supervisor is out.</li></ul>Additional Responsibilities:<ul><li>Other duties as assigned.</li></ul>Qualified Experience / Skills / TrainingEducation:Required:<ul><li>Bachelor's Degree or related work experience and training;</li><li>Strong knowledge of rotorcraft maintenance procedures and required forecasting/planning.</li></ul>Experience:Required:<ul><li>Requires a minimum of 10 years directly related experience in a Customer Service or Call Center environment;</li></ul>Licensure/Certifications:Preferred:<ul><li>A&P License;</li><li>Six Sigma Certification;</li><li>International and domestic Logistician skills.</li></ul>Knowledge, Skills, Demonstrated Capabilities:Required:<ul><li>Work independently, Organized, Purchasing knowledge, Repair knowledge, Work as a team player</li><li>Expert knowledge of SAP Customer Support module and functionality, including Order Book management, order release methods, shipping tracking module/software, and order credit processing;</li><li>Strong knowledge of aircraft parts/aviation equipment, to include understanding of repairs, exchanges, and Parts by the Hour based programs;</li><li>Strong understanding of international and domestic air and surface Logistics, to include AOG and Counter to Counter expectations;</li><li>Requires some ITAR spares delivery logistics knowledge;</li><li>Expert with Microsoft Office Suite;</li><li>Strong process improvement skills;</li><li>Strong SAP product-specific training and team development skills;</li><li>Strong communication skills, both verbal and written;</li><li>Conflict Management skills.<ul><li>Preferred:<ul><li>Spares Knowledge Preferred</li></ul></li></ul></li></ul>Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):<ul><li>Verbal and written skills, strong interpersonal skills</li></ul>Technical Systems Proficiency:<ul><li>Internal and commercial systems proficiency required for the position. Ex: Microsoft Office Suite, SAP, Siebel, Project Management Systems, SharePoint, strong skill set in Excel</li></ul>Travel Required:<ul><li>10% Domestic and International</li></ul>Citizenship:<ul><li>Authorized to Work in the US</li></ul>Clearance:<ul><li>None</li></ul>Decision Making, Complexity:<ul><li>Responsible for strategic direction and leadership of the Command Center (First Shift) and AOG (Aircraft on Ground Second Shift and Weekends) Customer Support Representative (CSR) Team;</li><li>Primary manager for all financial decisions and customer satisfaction for Spares, exchange, warranty, and PBH orders;</li><li>Determine priority and take responsibility for elevating/managing the procurement of any critical items for AOG customer that require arbitration with Headquarters for AOG escalation of critical inventory items. Decisions include knowledge of customer operation and prioritization based on customer market segment;</li><li>Accountable for investigating customer complaints, make a good business decision, and take appropriate actions to achieve customer-centered resolutions - often while on the phone with a customer and unsupervised;</li><li>Determine use of AHI Customer Goodwill when faced with customer satisfaction issues, which impact the financial targets of the customer support team;</li><li>Supervise non-routine issues they arise, selecting a defined course of action for next steps or developing new procedures, occasionally escalating to senior management as needed;</li><li>Provide supplemental tools and support specific to AOG order management;</li></ul>Organizational information:<ul><li>Reports to Sr. Director, Customer Support</li></ul>Direct Reports: <ul><li>Exempt: 2</li><li>Non-exempt:</li></ul>Job Dimensions, Contributions to Success:<ul><li>Reporting to the Sr. Director, Customer Support, the position has overall responsibility for all Spare revenue, activity and all personnel in the Command Center / CSR Customer Service Representative team. Required to make difficult but quick decisions to meet customer demand with very minimal to no direction from management. This individual is ultimately responsible for customer satisfaction, new spares lines of business, as well as the supporting processes and SAP oversight for Spares Activity.</li><li>Responsible for Order Book management of all new Spares and PBH and Exchange components which accounts for over $123M USD in annual revenue for 2021;</li><li>Approves customer credits and sales returns up to $50,000;</li><li>Determines, often with the customer on the phone, how to administer the application of Goodwill in order to maintain a high level of customer satisfaction;</li><li>Responsible for managing and reporting the Airbus OTR5b metric, which is one of the key global metrics (Airbus Top Company Objective TCO) established for meeting customer order delivery to request date. All orders must be actively managed from the Command Center for release to the DFW Warehouse for shipment to meet the on-time target. Based on order volume, each 1% AHI deviates from OTR goal equates to 0.25% of the Global OTR goal;</li><li>Must be able to calculate value for exchange components, which may require determination of the hourly rate/value of the use of a component based on the TBO (Time Between Overhaul);</li><li>Develop margin analysis for price quotations which may include both recurring and Non-Recurring costs. All price quotations must adhere to AH Commercial Policy;</li><li>Provide scrap analysis with the disposition to Director of Supply Chain.</li></ul>Nature of Contacts:<ul><li>Involved, negotiation type Communication on a regular basis with internal and external parties</li></ul>Physical Requirements:<ul><li>Onsite: 90%</li><li>Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.</li><li>Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms daily</li><li>Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily</li><li>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily</li><li>Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily</li><li>Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</li><li>Pushing / Pulling: able to push and pull small office furniture and some equipment and tools daily</li><li>Sitting: able to sit for long periods of time in meetings, working on computer daily</li><li>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</li><li>Standing: able to stand for discussions in offices or on the production floor daily</li><li>Travel: able to travel independently and at short notice daily</li><li>Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces daily</li><li>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by the site and/or customer site</li></ul>Equal Opportunity:As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

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