Assistant Operations Manager

Job Summary:

Level 4 Transit is a 5-star Non-Emergency Medical Transportation (NEMT) company that is experiencingtremendous growth! So we are seeking an adaptable, hands-on AssistantOperations Manager to join our leadership team. In this multifaceted role, youwill split your time between office-based scheduling and dispatch operations,local fleet oversight, new client marketing and outreach, and administrativecompliance. You will also serve as a key backup driver when needed to ensurezero service disruption.

You will report directly to the OperationsManager and play a pivotal role in operational efficiency, client growth, anddriver support.

Key Responsibilities

Scheduling & DispatchOperations

• Oversee daily dispatch operations, optimizing routes for efficiency,safety, and on-time performance.
• Manage driver master schedules, shift coverage, meal/rest breakcompliance, and time-off requests.
• Monitor real-time GPS tracking and transit software to handle livererouting, traffic delays, and emergency adjustments.
• Support dedicated schedulers/dispatchers and serve as point of contactfor field drivers during operational hours.

Fleet Management & FieldWork

• Conduct regular physical inspections of fleet vehicles to verifycleanliness, safety gear, and mechanical condition.
• Schedule and coordinate preventive maintenance, annual inspections,repairs, and vendor servicing to minimize downtime.
• Manage vehicle check-in/check-out logs, fuel card reconciliation, andregistration compliance.
• Respond on-site to vehicle breakdowns, accidents, or complex fielddelays as needed.

Administrative & ComplianceSupport

• Maintain driver qualification files, Department of Transportation (DOT)compliance records, and Hours of Service (HOS) logs.
• Assist with driver recruitment, background checks, initial onboarding,and field road-testing.
• Other administrative tasks as the role grows.

Client Marketing & BusinessOutreach

• Identify and reach out to prospective regional clients (businesses,schools, event planners, healthcare facilities, or logistics partners).
• Assist in developing local marketing campaigns, promotional materials,and digital outreach efforts.
• Conduct sales presentations, prepare service quotes, and manageonboarding for new corporate accounts.
• Maintain and grow relationships with existing clients to encouragerepeat business and account expansion.

Backup Driving

• Safely step in as a backup driver during peak hours, unexpectedcall-outs, or emergency coverage.

Requirements

Qualifications &Requirements

• Experience: 1-3 years of combined experience in transportation dispatch,fleet management, and administrative support. Prior exposure to marketing,sales, or customer relationship management (CRM) is a strong plus.
• Licensing:

• Must hold a Texas driver's license.
• Clean driving record, clean criminal record, and able to pass a drugscreening.
• Complete specific driving and other training/certifications as required.

• Technical Skills: Proficiency with dispatch and routing software, CRMtools (e.g., HubSpot, Salesforce, Zoho), and proficient with Microsoft Officeapplications.
• Soft Skills: Exceptional organizational ability, strong interpersonaland sales communication, and quick problem-solving skills under pressure.
• Physical Requirements: Ability to conduct physical vehicle inspectionsoutdoors in varying weather and push a client of 350 lbs up a wheelchair rampand secure them in the vehicle.
• Time Flexibility: Operations runs from 4AM - 7PM and may require some of your attention outside of standard hours including weekends.  Management will workout schedule to accommodate points of escalation for the front line team.

Benefits

• W2 role with productivity incentives anticipated to increase pay $5K to $10K per year.
• Two weeks PTO
• Hybrid work arrangement (home, field, office)
• Company vehicle provided for business use
• Other benefits to be introduced as company grows