Title
Assistant Operations Manager
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
The Company is committed to providing a professional work environment free from discrimination, harassment, and retaliation. Accordingly, the Company has adopted policies, which are designed to prevent unlawful conduct in the workplace, encourage professional and respectful behavior in the workplace, promote the reporting of potential violations, and foster taking corrective action where appropriate, even if the violation does not rise to the level of unlawful conduct. About the Organization
Allied Gaming & Entertainment Inc. (Nasdaq: AGAE) is a global experiential entertainment company focused on providing a growing world of gamers with unique experiences through renowned assets, products, and services.
The company's esports business unit, Allied Esports, is an award-winning, innovative esports company featuring global properties, live events, and production services that elevate creators, competition, and content.
Allied Esports owns and operates HyperX Arena Las Vegas, the world's most recognized esports facility and the company's flagship venue, as well as the Allied Esports Truck, the first 18-wheel mobile gaming arena. Members of the Allied Esports Property network, the world's first esports venue affiliate program, span North America, Europe, China, and Australia.
Allied Esports produces competitive community and professional esports and gaming events, including popular proprietary tournament brands Frags, Knockdown, Saturday Night5 Speedway, and the Legend Series; original co-branded programs like the Simon Cup; and custom tournaments such as Trovo Titans.
AE Studios, Allied Esports' original content development and production services division, is a leader in storytelling beyond competition through live-streamed productions across a variety of industries. AE Studios has created and executed original and white-label production for top brands in sports, entertainment, tech, pop culture, and gaming.
Description
JOB SUMMARY:
The Assistant Operations Manager is responsible for supporting the Assistant General Manager and Operations Manager in the management of daily venue operations to ensure a positive, safe, and profitable work environment. Together with the Operations Manager and other departments as needed, the Assistant Operations Manager will work to ensure the successful operation of the ESALV venue.
Position Assistant Operations Manager Position Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the Assistant General Manager and Operations Manager as needed
Assist the Operations Manager in the management of daily venue operations
Assist the Operations Manager in conducting daily ordering, for assigned departments
Monitor labor, sales and general Arena flow, and assist the Operations Manager in making sound business decisions on staffing levels on a shift by shift basis
Assist in training employees
Interact with guests frequently to ensure satisfaction and enjoyment of all Esports amenities
Respond to any guest complaints and take appropriate action
Engage in trouble-shooting and issue resolution as needed
Actively participate in the building of employee morale
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic Esports Arena environment
KEY SUCCESS INDICATORS:
Excellent customer service skills
Able to lead and mentor a team
Possess interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Communicate clearly and effectively, both orally and in writing
Use sound logic and methodology to solve problems
Know when to seek outside assistance to resolve a problem quickly
Ability to quickly analyze multiple problems and address the most critical effectively
Ability to build strong working relationships with fellow employees
Ability to work independently with minimal guidance and supervision
Comply with company policies and operating procedure manual
Maintain knowledge and utilize computer software programs applicable to the department, i.e. Word, Excel, Outlook, Adobe, etc.
Maintain a good awareness of changes in trends, techniques, and client needs, and communicate that information effectively in staff and department meetings
Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies
Adhere to confidentiality rules and all other company policies, procedure and rules as presented by Esports Arena, Las Vegas
Perform other job duties as assigned and participate in special projects at management's request
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
At least 2 years of college education in a related field and/or equivalent work experience in Hospitality Industry
At least 1 year of previous management experience in a high-volume venue, preferably in a resort environment
Experience in resolving disputes, inquiries, and complaints from customers
Exempt/Non-Exempt Exempt Full-Time/Part-Time Full-Time Shift Various Shifts
This position is currently accepting applications.
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| Location | Las Vegas, NV |