Assistant Operations Manager Location: Normal, IL Compensation: $24-$26 per hour, depending on experience Join the Ashley Team Central Illinois – Build a Career, Not Just a Job! Position Summary At Ashley, the #1 home store in North America, as an Assistant Operations Manager, you will play a key role in ensuring seamless warehouse operations and inventory accuracy while overseeing the warehouse, technicians, and customer service. However, your impact will reach far beyond the warehouse as you collaborate with key stakeholders across the company. Through each task, you will contribute to continuous operational improvement and an enhanced customer experience by promoting efficiency, safety, and teamwork. About Us Bruegge and Co. is a family-owned business with more than 154 years of furniture expertise. Since 1872, we have proudly served Central Illinois through locations in Champaign, Bloomington, East Peoria, Mount Vernon, Peru, and our Distribution Center in Normal. As an Ashley Furniture licensee since 2006, we combine a long-standing commitment to quality and customer service with the strength of the most recognized furniture brand in North America. What You'll Be Doing: Operational Leadership - Lead, coach, motivate and engage employees.
- Provide performance feedback to employees regarding strengths and growth areas.
- Promote a continuous improvement mindset.
- Train and mentor team members on efficient and accurate picking procedures to ensure safe and timely order fulfillment.
- Stay current on training procedures and warehouse processes, proactively identifying opportunities for continuous improvement and sharing recommendations with leadership.
- Assist in developing and updating standard operating procedures (SOPs) to support smooth operations.
- Promote a safe and organized work environment by adhering to OSHA guidelines and handling products with care, training employees on safety best practices.
Technical and Inventory Support - Assist with cycle counts, inventory tracking, and accurate reporting of Cost of Goods Sold (COGS).
- Manage the repair shop and perform basic technical maintenance.
- Maintain inventory accuracy by processing returns and conducting regular audits.
- Utilize scanners to accurately track all product movements and maintain precise inventory records.
Picking and Receiving - Oversee and execute accurate product picking operations to reduce errors and improve the customer experience.
- Maintain accurate and up-to-date documentation for picking and receiving processes to ensure operational efficiency.
- Manage daily merchandise transfer order processes (MTOs) by running reports and using scanners to execute picking, ensuring accurate inventory flow.
Customer Experience and Issue Resolution - Serve as the primary point of contact for escalated customer concerns related to product quality, delivery timelines, and craftsmanship.
- Resolve customer issues efficiently and professionally.
- Foster positive, long-term relationships with customers by ensuring their needs are met and exceeding their expectations at every opportunity.
- Proactively identify and address potential sales or delivery issues, implementing solutions before they impact customer satisfaction.
- Maintain detailed records of customer interactions, complaints, and resolutions to ensure clear communication and follow-up.
What We Offer: - A supportive team culture - our employees say one of the best parts of working here is each other. We have fun!
- Build your career within the Ashley Family – whether you grow locally or move across the U.S., you’ll have the opportunities to continue your career with Ashley.
- Paid Time Off (PTO) – Start accruing right away!
- Up to 3% SIMPLE IRA Match
- Health, Dental & Vision Insurance
- Life Insurance
- $5k Continued Education Stipend per year!
- Employee Discounts!
Qualifications - 2+ years of experience in distribution, logistics, or warehouse management.
- Strong leadership and communication skills.
- OSHA training experience with a solid understanding of workplace safety protocols.
- Strong hand-eye coordination and the ability to lift heavy objects of up to 50 pounds.
- High school diploma or equivalent.
- Basic computer skills and familiarity with scanners or inventory management systems.
What We’re Looking For: - Do you have a strong attention to detail and the ability to maintain accuracy in a fast-paced setting?
- Do you have good organizational skills and the ability to prioritize tasks effectively?
Apply Today! - Take the next step in your career with Ashley. Work location: 2609 W College Ave, Normal, IL 61761
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