Company Description Alumni Hall Stores is a collegiate retail company dedicated to helping students, alumni, and fans showcase their school spirit in everyday life. Founded in 2006 with a vision to provide a unique shopping experience, Alumni Hall has grown from a single store into a hometown college store for some of the most passionate fan bases in the country. The company now operates 32 stores offering a wide variety of collegiate apparel, accessories, and merchandise for the entire family. Alumni Hall carries products for multiple universities, including Tennessee, Virginia Tech, Alabama, Kentucky, Florida State, Florida, Georgia, Nebraska, Auburn, North Carolina, and many others. Team members join a culture that values enthusiasm for college sports, excellent customer experiences, and community-focused retail.
Role Description The Assistant Retail Manager is a full-time, on-site role based in Knoxville, TN, responsible for supporting daily store operations and ensuring a welcoming, efficient environment for customers and team members. This role assists the Store Manager with supervising staff, coordinating schedules, and leading by example on the sales floor. Key day-to-day tasks include engaging customers, promoting merchandise, driving sales, resolving issues, and maintaining high standards of customer satisfaction. The Assistant Retail Manager helps oversee inventory processes, visual merchandising, and store presentation to align with brand standards. This role also contributes to training new team members, reinforcing policies and procedures, and supporting initiatives that strengthen store performance and school spirit.
Qualifications
- Candidates should possess strong Communication skills to interact effectively with customers, team members, and leadership.
- Candidates should possess Customer Service and Customer Satisfaction skills to deliver a positive shopping experience and build customer loyalty.
- Candidates should possess Team Management skills to help lead, motivate, and support store staff.
- Candidates should possess Sales skills to drive revenue, meet store goals, and promote key merchandise.
- Retail experience, particularly in apparel or specialty stores, is highly beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills and attention to detail in managing tasks, inventory, and store appearance.
- Demonstrated reliability, integrity, and commitment to creating an inclusive and respectful work environment.