Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is seeking an experienced and motivated Assistant Account Manager to support the Account Manager in the day-to-day administration, staffing, training, and operational execution of the security program. This position serves as a working leader responsible for helping ensure security personnel are properly scheduled, trained, equipped, and prepared to support daily security operations, customer service initiatives, meetings, events, executive visits, and special assignments.

The successful candidate will provide direct supervision of security personnel, assist with operational planning, support client and employee needs, and help maintain a professional, service-oriented security program. This role requires strong organizational skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while supporting both Allied Universal and client expectations. To support success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

RESPONSIBILITIES:

• Support the Account Manager in the day-to-day administration and operational execution of the assigned security account.
• Provide direct supervision, coaching, guidance, and support to Security Professionals, Shift Supervisors, and other assigned personnel.
• Assist with employee scheduling, staffing assignments, overtime management, timekeeping, payroll review, and shift coverage to ensure contractual staffing requirements are met.
• Coordinate security staffing and operational support for meetings, conferences, executive visits, special events, after-hours activities, and other client-sponsored functions.
• Support the Account Manager in conducting security assessments for meetings, conferences, executive visits, special events, VIP engagements, and other activities requiring enhanced security measures.
• Assist with evaluating event security requirements, identifying risks, vulnerabilities, staffing needs, access control considerations, traffic management concerns, and emergency response requirements.
• Partner with client stakeholders to gather event details and assist in developing appropriate security support plans.
• Assist in determining the scope of security services required for meetings, events, executive functions, and special assignments.
• Conduct pre-event walkthroughs and site assessments to identify security concerns, access control requirements, emergency egress routes, restricted areas, and operational impacts.
• Support the development and implementation of event security plans, post instructions, staffing plans, and operational briefings for assigned security personnel.
• Coordinate with client representatives, facilities personnel, vendors, law enforcement, emergency responders, and other stakeholders as directed to support security objectives.
• Monitor event operations and ensure security resources are deployed effectively to support attendee safety, access control, asset protection, and business continuity.
• Prepare event-related reports, after-action reviews, lessons learned, and recommendations for future security enhancements.
• Conduct routine inspections, post audits, and quality assurance reviews to ensure compliance with post orders, client expectations, and Allied Universal standards.
• Assist with onboarding, orientation, training, and development of new security personnel.
• Coordinate and/or conduct site-specific training, emergency response training, post order reviews, and annual refresher training.
• Ensure post orders, operating procedures, training materials, and emergency response resources remain current and readily available.
• Monitor daily activity reports, incident reports, shift logs, and pass-down communications for completeness, accuracy, and follow-up.
• Assist with investigations, incident documentation, corrective actions, and follow-up activities as directed by the Account Manager.
• Respond to routine operational issues and minor incidents while ensuring appropriate escalation of significant security concerns.
• Serve as the primary operational contact for security personnel during assigned shifts and provide guidance as needed.
• Assist with recruiting efforts, candidate interviews, employee engagement initiatives, and retention programs.
• Support employee performance management activities, including coaching, recognition, counseling, documentation, and professional development. Counseling and disciplinary actions are executed only at the direction of the Account Manager with prior approval from Branch/Corporate HR management.
• Monitor and maintain inventories of uniforms, equipment, keys, radios, access credentials, vehicles, and other security assets.
• Utilize business systems, including WinTeam and other operational platforms, to support scheduling, reporting, payroll review, training records, and operational tracking.
• Foster positive working relationships with client representatives, employees, visitors, and Allied Universal personnel.
• Support the Account Manager during emergencies, business disruptions, and critical incidents requiring security coordination.
• Serve as Acting Account Manager during periods of absence, as directed.

QUALIFICATIONS:

• Minimum three (3) to five (5) years of progressive experience in the security industry, military, law enforcement, facilities operations, or a related field.
• Demonstrated ability to coordinate staffing, training, and operational support functions in a fast-paced environment.
• Knowledge of security assessment principles, risk identification, and event security planning.
• Strong organizational, administrative, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to interact professionally with security personnel, employees, visitors, client stakeholders, and business partners.
• Ability to interpret and enforce post orders, operating procedures, and company policies consistently and professionally.
• Working knowledge of Microsoft Office applications and security reporting systems.
• Must possess all licenses and certifications required by state and local regulations, including a valid state Guard License (or have applied and be issued such a license prior to employment). Employee must maintain active license status and carry the license at all times while on duty.
• As a condition of employment, must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Driving positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than one accident in the last 24 months, and no more than one minor moving violation in the last 24 months), the minimum level of insurance required by Company policy, and the ability to safely operate a vehicle.
• Must be available to work outside the normal shift schedule on an as-needed basis and be reachable by phone 24/7 for emergency response.

PREFERRED QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Criminal Justice, Business Administration, Security Management, or a related field; equivalent experience may be substituted.
• Previous supervisory, scheduling, operations, or team leadership experience.
• Experience supporting meetings, events, executive visits, or special security assignments.
• Experience using workforce management systems, scheduling platforms, or WinTeam.

KEY COMPETENCIES:

Operational Execution, Staffing Coordination, Event Security Planning, Security Assessments, Risk Identification, Access Control Management, Event Support, Team Supervision, Customer Service, Training and Development, Quality Assurance, Incident Documentation, Resource Planning, Emergency Preparedness, Collaboration, Communication, Organization, Accountability, Time Management, Problem Solving, Adaptability, and Attention to Detail.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

PAY:

$75,000 - $80,000/yr.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.