Assistant Shift Manager - Slots

Job Description

The Slot Assistant Shift Manager is responsible for the leadership and management of the slot operations division. This position requires the following qualities to achieve success:

• Leadership
• Organization
• Accountability
• Time Management
• Positive Attitude
• Have Fun

Responsibilities:

• Provide leadership and guidance to Slot Operations Team.
• Preside over pre-shift meetings.
• Manage departmental scheduling requirements.
• Provide on-going skills development, coaching and training for the operations staff.
• Coin and currency accountability on the floor.
• Providing the highest levels of guest service
• Management and accountability for all Regulation 6A documents and accuracy of filings.
• Development and implementation of floor Buy process.
• Interviewing and hiring of slot staff.
• Developing and maintaining potential staff employment pool of applicants.
• Project management - floor techs, engineering, etc.
• Slot floor repair and maintenance program.
• Interdepartmental cooperation and communication.
• Inventory control and coordination of scheduling office supply orders and stocking: office supplies, forms, floor equipment for staff, etc.
• Management of employee personnel files and actions; commendations, disciplines, performance evaluations.

Reporting Manager:

• Slot Shift Manager

Qualifications

• Minimum of three (3) years of experience in casino slot operations, with at least one (1) year in a supervisory or leadership role within a high-volume gaming environment is preferred.
• Comprehensive knowledge of slot machine operations, slot accounting procedures, jackpot processing, and applicable gaming regulations.
• Demonstrated ability to lead, motivate, and develop a diverse team while maintaining a positive and professional work environment.
• Strong understanding of guest service principles with a passion for delivering exceptional luxury hospitality experiences.
• Proven ability to resolve guest concerns and operational challenges quickly, professionally, and with sound judgment.
• Excellent verbal and written communication skills with the ability to interact effectively with guests, employees, and management.
• Ability to analyze operational data, identify trends, and implement solutions that enhance guest satisfaction and operational efficiency.
• Experience monitoring gaming activity to ensure compliance with company policies, Nevada Gaming Control Board regulations, and internal controls.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in casino management systems, slot management software, Microsoft Office applications, and related technology platforms.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Must be available to work varied schedules, including days, evenings, overnight shifts, weekends, and holidays.
• Must possess or be able to obtain and maintain all required Nevada Gaming registrations, work cards, and certifications.
• High school diploma or equivalent required; a bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Preferred Qualifications

• Experience in a luxury resort or Forbes Travel Guide-rated property.
• Previous experience managing large teams in a high-volume integrated resort or casino environment.
• Knowledge of slot performance analytics, player development, and revenue optimization strategies.
• Bilingual communication skills are a plus.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.