Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager.
Responsibilities
Assist with the management of all services contracted by client at the assigned site
Ensure staff is meeting quality and productivity standards as defined by client and manager
Ensure proper maintenance and usage of all equipment and supplies
Interface with the client, Operations team, and Corporate departments
Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis
Supervise tasks or special projects and ensure their completion by set deadlines
Initiate communication and problem solving with manager in addressing client's issues
Assist manager to manage budget and control expenses effectively
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
May contact and negotiate with outside vendors, if necessary
Perform other duties as requested by Site Manager and client
Qualifications
Associate''s Degree preferred or equivalent experience
2 or more years supervisory experience preferred in reprographic/mail setting
Excellent customer service, professional attitude and appearance are a must
Ability to work overtime & meet deadlines
Possess strong communication skills
PHYSICAL DEMANDS
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing
May lift and/or move up to 50 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Numbers & Facts
Location
SAN DIEGO, CA
Industry
Other/Not Classified
Company Size
1,500 to 1,999 employees
Website
https://cbps.canon.com/
About Company
New opportunities. New challenges. New initiatives. This is what employees can expect from their career at Canon Business Process Services (CBPS). The constant expansion of services and growth opportunities makes CBPS a great place to work. Our employees have always been one of the outstanding differences between us and the competition. Challenging positions are available in a variety of industries with different work schedules and cultures.
Canon Business Process Services is an equal opportunity employer. All candidates for employment must complete this application in full.
Skills
Billingunmatched
Budget Managementunmatched
Communication Skillsunmatched
Contract Managementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Lift/Move 50 Poundsunmatched
Negotiation Skillsunmatched
People Managementunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Production Volumeunmatched
Resolve Customer Issuesunmatched
Standards Developmentunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.