ASSISTANT SPA MANAGERLuxury Hotel • Boston, Massachusetts • USD $76,000 - $82,000 per year
ABOUT THE ROLEWe are looking for an Assistant Spa Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a support leadership role overseeing the day-to-day spa and wellness operation alongside the Spa Manager and Director of Spa and Wellness. The ideal candidate brings a genuine passion for wellness, a commitment to luxury guest experiences, and the leadership skills to develop a motivated, high-performing spa team.
WHAT YOU'LL DO
Oversee daily spa operations across all areas, including front desk, treatment rooms, wellness and fitness facilities, locker rooms, relaxation lounge, and retail
Monitor equipment functionality and cleanliness, coordinating with housekeeping and engineering to address issues promptly
Manage administrative duties including requisitions, purchase orders, inventory control, and cost-effective use of spa products
Interview, train, and supervise spa employees, fostering a positive and motivated work environment
Conduct performance evaluations, provide constructive feedback, and develop team members professionally
Ensure exceptional guest experiences by upholding luxury service standards and responding promptly to feedback
Coordinate group bookings and conduct spa tours for VIPs and meeting planners
Manage retail operations including purchase orders, inventory, and product selection aligned with guest preferences
Analyze retail sales trends and identify opportunities to grow revenue
Assist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiency
Support the planning and execution of spa promotions, events, and local partnerships
Promote safety awareness and maintain a safe, hazard-free environment for guests and staff
WHAT YOU BRING
2 to 4 years of supervisory or management experience in a spa, wellness club, or luxury hotel environment
A genuine passion for the health and wellness industry with strong knowledge of current trends, products, and technology
Commitment to luxury guest experiences and a drive to continuously elevate the guest journey
Proven ability to motivate, inspire, and develop a spa team
Exceptional organizational skills with the ability to prioritize in a fast-paced, dynamic environment
Creative, proactive, and solutions-focused approach
Proficient in hotel and spa software systems
Superior communication skills in English; additional languages are a strong asset
Forbes experience is a strong advantage
Degree in hospitality management, wellness, or a related field preferred; equivalent experience considered
WHAT'S OFFERED
USD $76,000 - $82,000 per year
Comprehensive benefits package
Learning, development, and career growth opportunities
Discounted stays at partner luxury hotel properties worldwide
Numbers & Facts
Location
Boston, Massachusetts
Salary
$76,000–$82,000 Per Year
Skills
Administrative Skillsunmatched
Budget Managementunmatched
Communication Skillsunmatched
English Languageunmatched
Establish Prioritiesunmatched
Expense Trackingunmatched
Fitnessunmatched
Forecastingunmatched
Housekeeping/Cleaningunmatched
Inventory Costsunmatched
Inventory Managementunmatched
Leadershipunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Problem Solving Skillsunmatched
Promotional Programsunmatched
Purchase Ordersunmatched
Retailunmatched
Retail Managementunmatched
Retail Operationsunmatched
Retail Salesunmatched
Revenue Growthunmatched
Sales Analysisunmatched
Sales Prospectingunmatched
Trend Analysisunmatched
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