Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.
Job Description:
Assistant Manager looking to grow with the brand impeccable customer service and sales experience
Responsibilities:
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Assist in developing talented spa professionals
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
- Excellent verbal and communication skills
- Fast learner and tech savvy
- Comfortable in a fast paced work environment. We are a small location but high volume
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Motivates and empowers the team to achieve high standards.
Incentives:
- Bonus based on performance
- Discounts with Verizon Wireless and KinderCare
- Health insurance
- Growth opportunities available
- Discounted services and gift cards
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.