Assistant Spa Manager

COMPENSATION: Starting at $26.50 per hour in wages and service fees, etc.

SNAPSHOT

A hands-on hospitality role where every day brings new adventures - both on the job and outside in Yosemite's great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain spa leadership and guest service experience - with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We're looking for Spa Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU'LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation - hike, climb, explore, or relax in Yosemite's beauty on your days off

WHAT WE OFFER

• $26.50 per hour includes $23.00 per hour wage + $3-4 per hour in service fees, etc
• Sick pay in first year; paid time off thereafter
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

Rush Creek Lodge is looking for an engaging Assistant Spa Manager to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Assistant Spa Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service. The Assistant Manager is responsible for a variety of tasks that help support the spa workflow by working with and overseeing the spa team. The Assistant Manager assists and oversees Wellness Desk Attendants in scheduling appointments, describing treatments, checking-in guests, collecting payments, ordering and serving food, providing spa tours, and assisting guests with retail purchases. The Assistant Manager is also responsible for maintenance of and cleaning of the spa, which includes hands-on execution and oversight, as well as communicating needs to appropriate departments and teams. The Assistant Manager also plays a key role in engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home.

You'll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

• Directly provide and ensure our spa team provides exceptional, caring hospitality

• Assist guests with check-ins for spa appointments

• Finalize payments for Spa services

• Seek feedback from guests to gauge and improve their experience

• Train staff in Wellness Spa procedures, products, services, and programs

• Navigate through staff and guest issues/conflict

• Oversee and audit guest scheduling to maximize guest usage and accommodation

• Assist with answering phones and scheduling appointments

• Audit emails from guests and respond to all guest correspondence

• Develop service and product knowledge

• Assist with ongoing and daily cleaning tasks

• Remove slip hazards on wet room floors

• Clean restrooms and guest areas

• Vacuum or sweet carpet

• Stock paper products, restrooms, towels

• Empty trash receptacles, dirty towel bins

• Clean locks and keep storage areas tidy

• Move quietly throughout treatment areas, including hallways, opening and closing doors, and wet room

• Attend Wellness Desk and Spa meetings as required

• Communicate professionally at all times with all staff and management

• Supervise staff to ensure professional language and demeanor are used at all times

• Support team members and interns while fostering a positive work environment

• Work safely, address/report safety issues, and use proper personal protective equipment

• Comply with work shift schedules and break requirements

• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience at in spa reception or other customer service leadership; hospitality preferred
• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Strong guest service and hospitality focus
• Prior spa front desk/reservations or similar experience
• Able to promote and sell spa services and products
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have excellent written and verbal communication skills
• Reliable, dependable and punctual
• Works well as part of a team and supports others
• Detail-oriented with good organizational skills
• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally
• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
• Demonstrates good judgment, integrity, honesty and professionalism
• Positive attitude and willingness to learn and grow
• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds and moving carts weighing 300 pounds
• Working with required chemicals and PPE
• Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.