Assistant Spa Manager

About the Position

Serasana St. Johns is looking for a personable, organized, and proactive Assistant Spa Manager who loves working with clients and takes pride in keeping a business running smoothly.

This is a hands-on position combining regular front desk responsibilities with oversight of daily spa operations. We're looking for someone who delivers exceptional customer service, builds strong client relationships, enjoys developing a team, and takes initiative to solve problems.

Key Responsibilities

• Front Desk & Client Experience: Work regular front desk shifts, manage appointments and client transactions, resolve routine concerns, and ensure an exceptional client experience.
• Membership Sales: Promote memberships, support retention efforts, and coach front desk employees on effective sales practices.
• Scheduling & Staffing: Coordinate front desk schedules, monitor spa-wide service availability, arrange coverage for absences, and help address scheduling gaps.
• Hiring & Training: Assist with recruiting, interviewing, onboarding, and training front desk employees.
• Inventory & Supplies: Monitor inventory, maintain adequate supply levels, and coordinate ordering to prevent shortages.
• Spa Operations: Coordinate cleaning and upkeep across shifts, ensuring the spa remains welcoming, organized, and ready for clients.
• Client Communications: Respond to client inquiries, monitor membership cancellations, and assist with routine operational matters.
• Social Media: Capture photos, short videos, and everyday spa moments to support social media content.

Qualifications

• Experience in customer service, hospitality, wellness, or a similar client-focused business.
• Previous supervisory, team lead, or assistant management experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Experience with sales, employee scheduling, and training preferred.
• Comfortable using scheduling and point-of-sale software.
• A positive attitude, strong attention to detail, and a genuine interest in wellness.

Experience with Mindbody is a plus but not required.

Schedule

Approximately 30–35 hours per week, including regular front desk shifts and operational responsibilities. Some evening flexibility and availability for at least one Saturday per month are expected.

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Membership sales commissions.
• 401(k), dental insurance, and Employee Assistance Program for qualifying employees.
• 50% discount on spa services.
• Free, unlimited yoga classes.
• 50% discount on workshops.
• 20% discount on retail products and tea.

About Serasana

Serasana St. Johns is a wellness studio offering massage therapy, acupuncture, skin care, yoga, meditation, infrared sauna, and other wellness services.

Our mission is to help clients make wellness part of everyday life through exceptional service, meaningful relationships, and a welcoming environment.