Assistant Store Manager - Bleecker

Description of Duties
Title: Assistant Store Manager
Classification: Exempt
Salary*: $75k - $80k
Location: 384 Bleecker Street, New York, NY
Working Hours:  Mon - Sun 11AM - 6PM, weekend and holiday availability is required for this role.

Essential Duties and Responsibilities

Leadership

• Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
• Delegate responsibilities to the sales staff in support of business needs.
• Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
• Collaborate with the Stock Associate to manage inventory and oversee product movement.
• Liaise with Retail Coordinators in partnership with the Store Manager.
• Operate business profitably and minimize potential for loss.
• Support and implement new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand's aesthetic using firsthand product knowledge.
• Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
• Manage the client book and effectively train the team in building and maintaining client relationships, leveraging extensive clienteling experience to drive customer loyalty and repeat business.
• Utilize clienteling tools to maintain customer relationships and support personalized outreach, with experience using Tulip or a similar platform preferred.

General

• Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.
• Oversee and participate in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Ability and understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures including daily paperwork and reconciliation.
• Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies to maintain a safe environment for customers and team.

Qualifications

• Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
• Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
• Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
• Strong communication and organizational skills; detail-oriented.
• Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
• Ability to prioritize between company and individual challenges.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Ability to move through a store for most of a shift to help customers and accomplish assigned task.
• Efficiently and accurately process sales transactions using the POS register system.
• Verbal and written communication with others.
• Able to walk, sit and stand for long periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

*Compensation will be determined based on experience and other factors permitted by law.