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Assistant Store Manager

Fleet Feet

Cincinnati, OH

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JOB DETAILS
SKILLS
Coaching, Community and Social Services, Cross-Selling, Customer Experience, Metrics, Onboarding, Organizational Skills, Performance Management, Retail, Retail Management, Retail Operations, Retail Sales, Service Delivery, Staff Training, Team Lead/Manager, Training Program, Vehicle Fleets, eCommerce
LOCATION
Cincinnati, OH
POSTED
Today
Our CompanyOverview:We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.Responsibilities:As an Assistant Store Manager, you will work to support the Store Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.Qualifications:* Available to work a flexible schedule, including days, evenings, weekends, and holidays* Supports the Store Manager* Assists with training new employees* Responsible for fostering customer happiness* Deliver a positive shift experience for every team member* Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees* "Manager on Duty" when Store Manager is not present* Maintain the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-130%; Cross-Sales-35%)* Help manager lead monthly team meetingsPerks:* High energy and fun atmosphere* Training and advancement opportunities within the Fleet Feet brand* Community involvement and community service activities* Training Program and Product Discounts* Passionate team membersFleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.

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