Summary: Assistant assists with overseeing retail store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
Principal Responsibilities:
- Ensure that each customer receives outstanding customer service by ensuring a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of exceptional customer service.
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed budgeted goals and objectives.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
- Develop a positive store-wide safety attitude to ensure a safe environment for employees and customers; oversee timely/accurate reporting of work related or customer accidents.
- Control shrink, expenses, and payroll.
- Responsible for all cash controls policies/procedures are followed to reduce shortages/overages; oversee proper record keeping of all daily deposits and other critical financial transactions.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Any other responsibilities as assigned by Store Manager.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School diploma or GED required. Associates degree preferred; five or more year’s related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should be proficient in MS Office Suite including MS Word, MS Outlook, and MS Excel. Ability to create and edit Spreadsheets is a must.
Certificates and Licenses: Valid Driver’s License Required.
Supervisory Responsibilities: Oversees employees, supervisors and department heads as assigned by store manager.Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. 40 pounds it is recommended to use a team lift or mechanical assistance if possible. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.