Assistant Store Manager

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near‑BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed. Our GTOWN store is located at 1201 Half St. SE Suit 130 Washington, DC 20003.KEY RESPONSIBILITIESOperational ExecutionExecute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklistsMaintain strict adherence to product quality, cleanliness, food safety, and guest experience standardsSupport ordering, inventory accuracy, and shrink controlAssist in schedule creation and labor execution to meet operational targetsTalent & Team DevelopmentSupport recruiting, interviewing, onboarding, and training of new staffDeliver consistent coaching and real-time performance feedbackHold team members accountable to standards while reinforcing a growth mindset cultureEnsure onboarding and training programs are executed to company standardsLeadership & OwnershipManage bakery operations independently in the absence of the BOMModel urgency, accountability, and operational disciplinePartner with BOM and Area leadership to identify operational gaps and implement solutionsMaintain continuity of operations during leadership transitions or staffing shortagesOther duties as assignedWHAT SUCCESS LOOKS LIKEBe able to independently execute all BOM‑level administrative and operational tasksBakery is fully staffed, trained, and operating at high standardsStrong culture of accountability and consistencyActs as a reliable operational leader during any coverage scenarioDemonstrates clear readiness and upward mobility toward a BOM roleQUALIFICATIONS & EXPERIENCE1+ year leadership experience in restaurant, retail, or hospitality operationsStrong operational discipline and attention to detailAbility to coach and develop hourly team membersComfortable working in fast‑paced, high‑volume environmentsAbility to perform all bakery roles during peak business periodsStrong communication and problem‑solving skillsMust be 18 years of age or older and have legal eligibility for employment in the United StatesSWEET POSITION PERKSCompetitive pay + bonus eligibility: $20.00 - $22.00/hrMedical, dental, vision & pet insurancePaid vacation + wellness daysCareer development pipeline into BOM leadershipFree cookies every shiftFun, fast‑paced team cultureMarket competitive hourly compensationEligibility for end‑of‑period store bonusExcellent comprehensive benefits 1st day of the month after 60 days of employment$25.00 monthly cellphone stipend10 days of paid vacation plus 2 paid Insomnia Personal Days of WellnessJob stability with a rapidly growing and reputable companyAchievable growth/promotion opportunitiesYou get to work in a fun, exciting team environmentPerform as Manager‑on‑Duty during scheduled shifts when Store Ops Manager (GM) is not presentSupervise, train and coach 2‑5 team members engaged in both cookie sales and customer deliveriesLead new hourly staff onboarding and initial trainingConduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absenceSupport Store Ops Manager with ordering, inventory control and schedulingHold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer serviceAt least 1 year of experience in a supervisory role within a restaurant or retail storePrior experience conducting in‑person interviews of hourly support staffPrior Point of Sale (POS) systems experienceAbility to utilize MS Office, Word and our Applicant Tracking SystemAbility to work a 4‑5 day work week and 1‑2 mid‑to‑late shifts throughout the latter part of the week (Thurs‑Sun)#J-18808-Ljbffr