Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.
What you get to do:
Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
Financial responsibility over assigned locations (revenue, labor management).
Assist with in-park cycle counts and annual physical inventory.
Coach and course correct negative Ambassador behaviors, as needed.
Ensure the safety of all Ambassadors and Guests.
Turn a negative guest experience into a positive one, as needed.
Communicate professionally and effectively with Ambassadors and Guests.
Assist with in-park store changeouts and event setups.
Train, coach, and provide regular performance feedback to all direct reports.
Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
Manage inventory flow to your assigned locations by maintainingappropriate Min/Max levels.
Perform other duties as assigned.
What it takes to succeed:
At least 18 years old
High School Diploma or GED
Theme Park or high-volume retail experience preferred.
Proficient in all Microsoft Office products.
Must be a self-starter with excellent organizational and time management skills.
Ability to multitask projects/tasks at the same time and meet strict deadlines.
Excellent problem solving and conflict resolution skills.
Ability to adjust quickly to ever changing business demands.
Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
Ability to work in all weather conditions: sun, extreme heat, cold, rain.
Ability to perform all types of cleaning duties, including use of cleaning chemicals.
Busch Gardens is open 365 days a year. Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Numbers & Facts
Location
Tampa, Florida
Skills
Amusement Parksunmatched
Coachingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Dental Insuranceunmatched
Financial Managementunmatched
High School Diplomaunmatched
Inventory Cycle Countsunmatched
Inventory Managementunmatched
Legalunmatched
Life Insuranceunmatched
Lift/Move 50 Poundsunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Physical Inventoryunmatched
Problem Solving Skillsunmatched
Retailunmatched
Revenue Managementunmatched
Safety/Work Safetyunmatched
Service Deliveryunmatched
Time Managementunmatched
Vision Planunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.