Job Title: CoBrand Portfolio Program Manager
Job Location: Fort Worth, TX 76155
Job Duration: 12+ Months Contract
Job Description:
- The Associate CoBrand Portfolio Manager will support the cobrand portfolio team in product development to deliver account growth, improved Debit Active Rate and increased spend.
- This Associate will support the strategy that includes benefits refresh and all related new product evolution including launch planning and Go to Market efforts that drive to reach sales goals.
- The role will have a broad responsibility in supporting the portfolio team goals such as member engagement, program development, and experiential, will support expansion of a Thirdparty vendor specializing in Email deployment and trigger communications, while working cross-functionally and with external partners to ensure continued growth in an award-winning and multi-billion dollar program.
Responsibilities:
- Support strategy which could include both a portfolio program refresh of benefits and all related new product evolution including launch planning and Go to Market efforts that drive to reach sales goals.
- Support program engagement by managing the tactical needs client's ThirdParty vendor expansion to deliver with more personalized, targeted, and relevant marketing messaging, to improve Debit Active Rate, Campaign engagement
- Develop skills to reach team SME for Workfront and be the POC between CoBrand and CPM, as well as tactical SME for Third Party vendor expansion
- Assists with the implementation of marketing campaigns, delivered via email, social media, cardmember statements, call center initiatives, and digital properties.
- Support portfolio team with all Cardmember offers, communications, and creative execution via Workfront, MRM, Brand Central, Wrike, Capgemini and Partner review.
- Communicate channel plans along with pivots and impacts to portfolio team and leaders.
- Track campaign performance and effectively communicate to program team.
- Manages established timelines and communicates program status and campaign results to portfolio team members.
- Builds and maintain strong relationships across internal teams and external partners to inspire and influence, collaborate, and gain alignment.
- Create and own the Cardmembers library of initiatives.
- Own program footnote library ensuring consistent with partner library. Leading biannual audits of footnotes.
- Lead biannual partner audits of MCC in support of Card benefits.
- Lead brand updates of trademarks across client/Chase inclusive of internal audits.
- Lead Customer Experience/CS&S quarterly reviews to share campaigns and receive Customer facing feedback.
- Supports Cardmember experiential marketing programs with creative reviews, QC and attendee pre and post event communications along with retrospectives of who attended.
- Support CoBrand PR initiatives with GTM support.
- Support by reporting basic KPIs and campaign performance out to the portfolio team
- Solution oriented; positively impacts the environment of his or her direct team and Marketing department.
- Works with team and leader to align on priorities, constructively address project work, and build personal development plans.
- Strong personal brand and wellspoken, excellent written communication skills.
- Eager to learn.
- Efficiency seeker to simplify client's current processes.
Knowledge, Skills & Abilities:
- Knowledge of financial services, credit card industry and/or airline industry
- Skilled in partner management and relationship building
- Effective communicating skills, both verbal and written
Pay Range: $40 - $45/Hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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