1st Level Support, Analysis Skills, Call Centers, Communication Skills, Computer Skills, Control Systems, Cross-Functional, Customer Relations, Database Administration, Desktop Administration, Documentation, Emerging Technology, Equipment Maintenance/Repair, Identify Issues, Industry Standards, Information Technology & Information Systems, Microsoft Windows Operating System, Network Administration/Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Technical Support, Technical Writing, Writing Skills
This position is onsite at the Corporate Headquarters located in Kenosha, WI.
Who we are:
People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team. This role will provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.
Responsibilities
- Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
- Create and manage support cases for both internal and external customers.
- Work with internal and external sources to resolve problems.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Act as a resource for others as needed.
- Keep abreast of changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures.
- Perform all other duties as assigned by management.
Qualifications
- Associate degree in IT or related field, or equivalent work experience
- 1-2 years technical support experience, experience in call center environments is a plus
- Basic mechanical ability and basic equipment repair skills
- Strong problem solving- skills with the ability to work independently
- Customer focused
- Ability to learn a broad range of products across multiple product lines
- Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
- Ability to add PCs to a network and troubleshoot basic PC problems
- Excellent communication skills - both verbal and written, including technical writing skills
- Demonstrated organizational skills
- Demonstrated ability to work cross-functionally
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.S
Snap On
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.