About Us:- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.Title:- Associate Analyst / Field EngineerDepartment:- EngineeringReports to:- Service Desk ManagerDescription:- Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.Overall responsibilities:- On-site engineering support for client and internal projects- Desktop support and deployment -- Windows 11, Apple- Windows Server maintenance and build -- Windows 2022, Active Directory- Wireless network support and deployment -- Meraki, Cisco, Aruba- Email account maintenance -- Microsoft Online Services, Google Workspace- Endpoint Detection and Response -- SentinelOne- Backup -- Solarwinds MSP Backup, Veeam- Mobile device support -- Apple, Android- Documenting SOPsKey areas of responsibility:- Coordinating vendors for support, onsite maintenance, and installations.- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.- Project engineering, including server build, network configuration, and network documentation- Remote and onsite support of desktop, project, and application-related issues.- Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.- Assist the team in projects that include network installs, wireless implementations, and new builds.Qualifications:- EXCELLENT communication and follow-up skills- BRILLIANT troubleshooting skills- 4+ years in the Information Technology field.- Preferably, experience in the hospitality industry.- Field support and remote support experience required.- Handles themselves professionally, as this will be a customer-facing role.Terms of employment:- Full and part-time positions available- Looking to start ASAP
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