Overview Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The strategy focuses on aligning goals, fostering shared ownership, developing flexible platforms that scale globally, and implementing global standards for core processes.Team As part of a small, collaborative, and global team, you will be based on-site at our San Diego headquarters and report to the Team Lead–Americas, IT Support. You'll play a key role in delivering a high-quality support experience to ResMed employees worldwide, helping them stay productive by resolving issues quickly and effectively.Role Manage user access and identity systems (Active Directory, Entra ID, Okta)Deliver timely, customer-focused support through effective triage and prioritizationProvide on-site support at the San Diego officeSupport employees globally via phone, ticketing, messaging, and remote support systemsDeploy and support IT hardwareParticipate in an on-call rotationSupport audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other softwareCollaborate on projects and operations within a global teamTake on additional responsibilities as neededQualifications You love helping people and solving problems.You are inquisitive and love technology.You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.You're a strong problem solver with critical thinking skills.You are an experienced IT Help Desk Technician that can solve advanced technical problems.You are patient and friendly even in challenging situations.You can share your knowledge in an easy-to-understand way.#J-18808-Ljbffr