Job Title: Associate Customer Service Rep I
Job Location: Huntsville, AL
Job Duration : 12 months on W2
Shift Timing : Mon - Fri, 07:00 AM - 04:00 PM
Description:
Level I: 0-3 years. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager.