Associate Customer Service Representative

Position Summary
Remote Role
Candidate will need to report to ANY Evoqua branch for in office trainings or meetings on an as needed basis. Flexibility to travel preferred.
Working hours 7am EST-8pm EST
The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Core Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other channels.
Process customer orders, service requests, and required documentation.
Manage incoming and outgoing calls for both internal and external customers.
Collaborate with internal teams to resolve customer issues or fulfill requests.
Enter or update service order requests; provide order confirmation to customers.
Follow established procedures and company policies in daily tasks.
Process customer payments and provide proof of payment as needed.
Provide invoices or generate customer-specific reports upon request.
Ensure adherence to department standards and service metrics.

Qualifications
Education:
High school diploma or equivalent and at least 1 year of customer service or related work experience
OR
Associates degree with demonstrated capability in a comparable role

Experience & Skills:
Excellent time management, organizational, written and verbal communication skills
Analytical problem solving and sound decision-making abilities
Ability to manage difficult or sensitive situations with professionalism
Willingness to learn and improve processes
Strong multitasking skills using various communication channels
Friendly, detail-oriented, and customer-focused approach
Basic computer and data entry skills

Physical & Work Requirements
Must be able to sit, stand, hear, and see on a regular basis
Frequent walking, writing, and typing required
Occasional bending, reaching, and stair climbing
Ability to communicate clearly both verbally and in writing
Exposure to minor dust or dirt; concrete work surfaces
Ability to operate a computer and communicate via phone
Occasional travel for meetings or seminars may be required